Student Info Support 4

1 month ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Student Info Support 4 (Gr7)

Job Title

Student Info Support 4 (Gr7)

Department

Program Support 4 | Arts Academic Advising

Compensation Range

$4,009.00 - $4,214.00 CAD Monthly

Posting End Date

April 28, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Dec 15, 2023

This is a full-time, 7 month term leave replacement position

Job Description Summary

Provides complex and accurate information to current students, prospective students, departments and the general public regarding admission, course planning, student records and registration, and all other functions supporting Arts students. Interprets University and Faculty policies and procedures and provides guidance and interpretation to students. Using the Student Information Systems (SISC) and Degree Audit (DAG) assists students in making informed decisions. Informs students what they need to consider in making decisions and the academic implications of their decisions. Evaluates, researches and provides solutions to various student related matters. Reconciles records and identifies discrepancies. Embraces new knowledge about advances in technology and learning initiatives at the university and applies this knowledge to the delivery of service to students.

Organizational Status

Arts UBC degree is designed to give a student the breadth and depth of knowledge necessary for being an active global citizen. Students are often overwhelmed by the sheer plethora of courses and specializations available. The Student Information Support role provides assistance to students by clarifying degree requirements, by connecting to the appropriate resources, ultimately preparing the student for graduation. There are approximately 14000 students in the Faculty of Arts.

Reports to the Manager, Academic Advising with mínimal supervision. The position works independently and with front-line and other staff. Makes independent decisions within guidelines. Requires initiative to plan and complete recurring assignments independently and good judgment to determine which of many methods are applicable. New or unusual problems outside the established guidelines and matters involving policy are referred to the Manager, Academic Advising, Academic Advisors or the Associate Director or Director.. Interacts with all Arts academic departments and University student service units.

Work Performed
- Responds to a variety of in-person, written, telephone and e-enquiries from students. Is able to communicate difficult information sensitively. Asks probing questions to determine student needs, researches and resolves complex inquiries and refers only the most complex inquiries to the Academic Advisors.
- Understands and interprets the Faculty of Arts degree and program requirements and regulations as published in the UBC Calendar and on the website. On the basis of this information, uses the Student Information System (SIS), Degree Audit (DAG) other knowledge management resources, to provide accurate information and support to prospective and current Arts students regarding advising, degree requirements, registration, academic concession, graduation and other student support requests. Responds to student oral and written requests and interprets regulations regarding withdrawal from courses, letters of permission, deferred exams, transfer credits, registration blocks and review of assigned standing. Determines and processes increase in credit limits based on established guidelines. Provides information on courses and prerequisites enabling students to make informed decisions.
- Processes documentation for the Unit which includes letters of permission, academic concessions, graduation pending or confirmation letters, visa letters for international students.
- Embraces new knowledge about advances in technology and learning initiatives at the university and applies this knowledge to the delivery of service to students.
- Must be familiar with other areas of the Faculty of Arts, Enrolment Services, Student Development and Services, Access & Diversity and student life. Refers as required.
- Assists students in using online tools such as the Student Service Centre (SSC) and Degree Audit (DAG). Knowledgeable about resources available to students such as Learning Commons, Student to Scholar and other initiatives that support student success (e.g., workshops and study skills).
- Must exercise good judgment, be sensitive to a wide range of cultural and individual circumstances and be able to communicate information and guidance accurately and empathically.
- Is knowledgeable about customer service principles and provides service that is excellent, seamless and accessible. Deals with customer service complaints or refers to the Manager, Academic Advising, or the Associate Director or Director of Arts Academic Advising.

Consequence of Error/Judgement

  • Student Info Support 4

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Student Info Support 4 (Gr7) Department Administrative Support | Counselling Services | Student Health and Wellbeing | VP Students Compensation Range $4,009.00 - $4,214.00 CAD Monthly Posting End Date April 13, 2023 Note: Applications...

  • Student Info Support

    4 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Student Info Support 4 (Gr7)Job TitleStudent Info SupportDepartmentProgram Support 4 | Arts Academic AdvisingCompensation Range$4, $4,827.00 CAD MonthlyPosting End DateMay 4, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.Job End DateMay...

  • Arts Advising Student Info Support

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Arts Advising Student Info Support Department Program Support 4 | Arts Academic Advising Compensation Range $4,460.00 - $4,686.00 CAD Monthly Posting End Date April 2, 2024 Note: Applications will be accepted until 11:59 PM on the day...

  • Student Info Support 2

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 2 (Gr4) Job Title Student Info Support 2 (Gr4) Department Advising & Program Services | School of Kinesiology | Faculty of Education Compensation Range $4,156.00 - $4,258.00 CAD Monthly Posting End Date June 22, 2023 Note: Applications will be accepted...

  • Support Staff, Arts Service Centre-student

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Support Staff, Arts Service Centre-Student Department ASC Student Support | ASC Student | Faculty of Arts Compensation Range $4,594.00 - $4,827.00 CAD Monthly Posting End Date May 8, 2024 Note: Applications will be accepted until 11:59 PM...

  • Support Staff, Arts Service Centre-student

    1 month ago

    Vancouver, Canada UBC Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Support Staff, Arts Service Centre-Student Department Workday Student | Faculty Operations | Faculty of Arts Compensation Range $4,460.00 - $4,686.00 CAD Monthly Posting End Date April 2, 2024 **Note**: Applications will be accepted until 11:59...

  • Support Staff, Arts Service Centre-student

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Support Staff, Arts Service Centre-Student Department Workday Student | Faculty Operations | Faculty of Arts Compensation Range $4,460.00 - $4,686.00 CAD Monthly Posting End Date February 12, 2024 Note: Applications will be accepted until...

  • Student Support Specialist

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 3b (Gr6) Job Title Student Support Specialist Department Academic Services | Engineering Student Services | Dean’s Office | Faculty of Applied Science Compensation Range $4,319.00 - $4,540.00 CAD Monthly Posting End Date November 19, 2023 Note:...

  • Student Support Specialists

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 3b (Gr6) Job Title Student Support Specialists Department Student Support Management | Academic Services | Engineering Student Services | Dean’s Office | Faculty of Applied Science Compensation Range $4,319.00 - $4,540.00 CAD Monthly Posting End...

  • 2024 Summer Student

    1 month ago

    Vancouver, Canada Royal Bank of Canada Full time

    **Job Summary** Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments. **Please note**: This posting is for a 4-month Student Summer 2024 placement with a start...

  • Support Staff, Arts Service Centre-student

    2 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Student Info Support 4 (Gr7)Job TitleSupport Staff, Arts Service Centre-StudentDepartmentASC Student Support | ASC Student | Faculty of ArtsCompensation Range$4, $4,827.00 CAD MonthlyPosting End DateMay 22, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting...

  • Support Staff, Arts Service Centre-student

    4 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Student Info Support 4 (Gr7)Job TitleSupport Staff, Arts Service Centre-StudentDepartmentASC Student Support | ASC Student | Faculty of ArtsCompensation Range$4, $4,827.00 CAD MonthlyPosting End DateMay 8, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting...

  • Student Support Specialist

    7 days ago

    Vancouver, Canada King David High School Full time

    Student Support Specialist (contract position, 0.8 FTE) **Starting Date**: As soon as possible **Who we are**: King David High School is a top-rated, independent school in central Vancouver with memberships in ISABC and CAIS. Our staff come from all walks of life and backgrounds - we value diversity. King David staff members enjoy working in a warm,...

  • Student Financial Processing Specialist

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Student Financial Processing Specialist Department Student Financial Support 5 | Student Financial Support Leadership Team | Student Financial Management | Enrolment Services Compensation Range $4,009.00 - $4,214.00 CAD Monthly Posting End...

  • Student Systems Coordinator

    7 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Student Systems Coordinator Department Support | Student Systems Management | Scheduling, Records and Systems Management | Enrolment Services Compensation Range Posting End Date June 5, 2023 Note: Applications will be accepted until 11:59...

  • Undergraduate Student Support

    1 month ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Undergrad Student Supp 3 (Gr8)Job TitleUndergraduate Student Support - Bachelor of Design ProgramsDepartmentStudent Services | School of Architecture and Landscape Architecture | Faculty of Applied ScienceCompensation Range$4, $5,102.00 CAD MonthlyPosting End DateMay 12, 2024Note: Applications...

  • Student Financial Support Analyst

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Accounting, Level C Job Title Student Financial Support Analyst Department Student Financial Support | Student Financial Management | Enrolment Services Compensation Range $6,378.58 - $9,189.17 CAD Monthly The Compensation Range is the span between the minimum and maximum base...

  • 2024 Fall Student

    5 days ago

    Vancouver, Canada Royal Bank of Canada> Full time

    Job SummaryParticipates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.Job DescriptionPlease note: This posting is for a 4-month Fall STUDENT 2024 placement with a...

  • Junior Student Financial Support Analyst

    1 month ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Accounting, Level A Job Title Junior Student Financial Support Analyst Department Student Financial Support | Student Financial Management | Enrolment Services Compensation Range $5,063.67 - $7,294.50 CAD Monthly The Compensation Range is the span between the minimum and maximum...

  • Student Services Representative-1

    3 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 4 (Gr7) Job Title Student Services Representative-1 Department ExL Student Services | Extended Learning Compensation Range $4,460.00 - $4,686.00 CAD Monthly Posting End Date August 31, 2023 Note: Applications will be accepted until 11:59 PM on the day...