Temporary Full-time Integrated Services Manager

3 months ago

Nanaimo, Canada Nanaimo Association for Community Living Full time

This temporary Integrated Services Manager (ISM) posting represents NACL’s plan to provide a more integrated approach to how our leaders interact with and support the various services we provide. Given that our services are ever evolving, and demand is shifting away from staffed homes to a variety of options driven by our Strategic Plan, it is important that we be as nimble and responsive as possible to new service stream opportunities.

As we grow and diversify, so does our leadership approach - evolving new skills that will deepen our ability to support different departments in times of need. This position is strategically directed to achieve a greater level of integration with Outreach, Home Share, Staffed Homes, Community Inclusion, Employment, and Children’s Services, along with new developing service streams such as Recreation Therapy on the farm.

**Job Summary**

The Integrated Services Manager is responsible for the quality, development, coordination, assessment, evaluation, and monitoring of activities related to community inclusion and outreach services, all community and home/life-sharing resources, residential services, and employment services in accordance with the philosophies, policies, and procedures of NACL and relevant Legislation and Regulations (i.e. Residential Care Regulations, Community Living British Columbia, the Commission on Accreditation of Rehabilitation Facilities (CARF)), and the Strategic Plan.

The Integrated Services Manager is responsible for all supervisory and personnel related matters for NACL’s residential, community inclusion, employment programs and other services assigned.

The Integrated Services Manager performs all duties in a safe, efficient, and respectful manner in order to promote choice, independence, and integration for the individuals being served.

**Qualifications**

▪ Employees must report their vaccination status, i.e., “I have dose 1 and 2 of the COVID 19 Vaccination,” or “I do not have Dose 1 and 2 of the COVID-19 vaccine.

▪ If employees/applicants disclose that they have double vaccination, they must provide proof of such (same as before, QR code, vaccination card, health passport, something issued from BC Health) prior to interviewing for a position.

▪ If employees/applicants disclose that they do not have double vaccination, they must always wear a mask while in NACL programs/buildings and while on shift (i.e. administration office).

▪ Must have a Degree in Child and Youth Care.

▪ Demonstrated skills working with persons with diversabilities.

▪ Demonstrated supervisory, team building, organizational, leadership, communication, and interpersonal skills.

▪ Excellent written and verbal skills.

**Responsibilities**

**1. Program Administration**:
▪ Ensures smooth, efficient administration of the programs under their charge, including completion of all required reporting and duties as laid out in the Operations Manual.

▪ Operates and maintains the programs under their charge in accordance with allocated budgets and agency financial policies and procedures.

▪ Ensures timely, accurate reporting of program-related data into ShareVision.

▪ Reviews accuracy of programs’ scheduling/payroll-related data in ComVida.

**2. Program Development**:
▪ May be involved in or assist with the development, coordination, and implementation of new programs and projects.

**3. Persons Served - Community Inclusion and Employment Services**:
▪ Coordinates the development of Person Centered Plans (PCPs) for each person served, as outlined in CLBC contract outcomes and in conjunction with Person Centered Planning guidelines.

▪ Assesses and identifies on a regular basis, initiates change as required, and maintains written individual plans.

▪ Monitors the dispensing, administering, and safekeeping of all medications and medical supplies in accordance with policies and procedures.

▪ Responsibly oversees individuals’ records and other information is kept up to date and safeguarded to ensure confidentiality.

▪ Works with Employment Services Manager/team and identifies individuals who are to receive services in a residential/Home Share, Community Inclusion, and Employment to assist in cross-service support - to avoid duplication and connect services

▪ Ensures that all information regarding the status or needs of persons served is communicated appropriately to employees, caregivers, families, outside agencies, or others. ▪ Ensures that all documentation (i.e. internal and critical incident reports) is reported to the appropriate bodies in an accurate and timely fashion.

**4. Persons Served - Home Share**:
▪ Coordinates agency resources and participates in program delivery.

▪ Plans, develops, and coordinates within the Home Sharing Network to meet a wide variety of needs of adults with diversabilities.

▪ Monitors that each Home Share unit operates within budget.

▪ Ensures that each individual in the Home

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