Wholesale Support Specialist

6 months ago

Vancouver, Canada Native Shoes Full time

**Wholesale Support Specialist**

**Fixed-Term Full-Time (12 Month Contract)**
- _Native Shoes is a hybrid organization with a remote-first head office team, with the option to work from the office in Vancouver when needed. However, due to the supporting nature of this role, this job will require the flexibility to work occasionally at our Vancouver office as well as on location for photo shoots and productions as needed._

**Why Native Shoes?**

It seems the heavier the world gets, the more it needs lightness. At Native Shoes, we’ve made lightness our life’s work with **our purpose: to make it easy for all to live lightly.**

To achieve this, our team is an embodiment of our values:

- **Design**:We consider aesthetics and functionality in all we do.
- **Possibility**: We explore and achieve higher dreams by leaving constraints at the door.
- **Integrity**: We do what we say we do.
- **Accountability**: We take personal responsibility for our actions.
- **Love**:Leading with kindness, we love those around us enough to have truthful conversations.
- **Light**: Above all else, we choose to live lightly.

Plus, other great perks
- Generous annual vacation entitlement
- Annual paid sick, personal and volunteerism days
- Company bonus program
- Extended health and dental benefits plus a health/lifestyle spending account
- Continuous development program to strengthen both personal and leadership skills
- and free shoes

Native Shoes strives to embody each of these words in all aspects of our brand. We engage in a fast paced, ever-evolving working environment with plenty of room for innovative thinking — encouraging honesty and challenge in a comfortable workplace. If any of the above words resonate with you, this is the place to be.

**Who is Native Shoes looking fo**r**?**

The Wholesale Support Specialist is a temporary full-time opportunity for someone who is curious, organized, and passionate about generating demand. We're looking for a self-starter who can navigate the complexity of collaborating with multiple departments and connecting the dots across the business. This person will be a sales enabler - supporting the sales team and customers to have all the information they need to get a purchase order in the door. They will provide sales support, create SOPs, implement process improvements and find efficiencies in this body of work.

**Why should I apply?**

In a small and nimble organization like Native Shoes, the opportunities for impact are endless. As a lean team, we are all generalists and roll up our sleeves to get the work done. If your passion for serving the consumer outweighs all else, this is the opportunity for you It's also an incredible learning opportunity as every door across the organization is open to you, in particular your close partners in Operations, Sales, Product, IT and Finance.

**What would I be responsible for?**
- Assist the sales team in preparing sales information including inventory levels, pricing and presentations for potential wholesale partners. Provide sales reps with necessary sales materials and support during account meetings.
- Organize sales data, market trends, and customer feedback to identify opportunities for growth and improvement. Generate reports and presentations to share insights with the sales team and management.
- Support the wholesale account managers in managing accounts, including processing reorders, handling billing inquiries, and addressing any account-related issues.
- Develop a deep understanding of the company's products or services offered to effectively answer account questions and provide product recommendations.
- Collaborate with other departments such as marketing, finance, and operations to ensure seamless coordination and execution of wholesale sales activities.
- Perform various administrative tasks such as maintaining sales records, updating account databases, and filing documents.
- Ensure high levels of customer satisfaction by addressing account concerns promptly, providing exceptional service, and fostering positive relationships with wholesale clients.
- Ensure compliance with company policies, industry regulations, and legal requirements related to wholesale sales and customer interactions.
- Document and seek continuous improvement of wholesale sales processes and systems
- Support the sales team onboarding new Reps, providing all material and guidance needed for a high sales performance.
- Support current Reps onboarding new accounts, checking documentation, and evaluating fit with Native Shoes business.
- Maintain order platform with available products and guarantee independent customers have access to it. Send periodic communication about new additions or promotions.

**Preferred Experience**
- 3+ years of experience in a wholesale sales, sales administration, sales operations role
- 1+ years of experience with ERP systems, and proven ability to learn and navigate new systems
- 1+ years of experience with apparel o

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