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Commercial Claims Advocate, Western Region

4 weeks ago

Winnipeg, Canada Gallagher Full time

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a the Commercial Claims Advocate, you will be a core part of Gallagher Canada's Western Region Claims Advocacy Team. The Commercial Claims Advocate will provide Gallagher clients with exemplary claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims Department. Your positive outlook and professionalism are prerequisites to work with our dynamic team.

**How You Will Impact the Business**:

- Intake of Commercial client’s new claims and reporting to the insurance company
- Provide Claims counselling as required to the insureds in a professional and compassionate manner
- Data input using EPIC and DMS system
- Maintain, organize and update client files, including Word summaries and Excel spreadsheets
- Provide up to date Claims summaries and/or specific claim information to Commercial Team as requested
- Communication with adjusters and insureds with respect to open claims
- Liaison between insured and insurance carrier during settlement negotiations when required
- Advocacy on claims, as necessary, on client’s behalf with insurers
- Process all incoming mail in a timely fashion
- Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management’s request

**What Will Make You Successful**:

- Comprehensive and effective verbal/written communication skills.
- Excellent time management and organization skills.
- High attention to detail and accuracy.
- Ability to multi-task between a variety of tasks, projects, and deadlines.

**Education & Experience**:

- Completion of post-secondary education an asset.
- AIC, CAIB, CIP designations an asset or courses completed towards designations.
- Prior Commercial Insurance and/or Claims experience required.
- Client service and/or advocacy experience an asset.
- Proficient in Microsoft Office products.
- Experience with EPIC an asset.

Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

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