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Dispatcher

6 months ago

Brampton, Canada Laser Heating & AC Inc. Full time

**HVAC dispatcher Job description**:

- Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
- Generates Work Order Documents, dispatches technicians, and notifies customers.
- Responsible for customer interaction/satisfaction.
- Procure parts for scheduled repairs, quotations.
- create proposals when necessary for customers.
- Interacts and communicates with Service Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
- Filing of customer invoices and contracts for assigned customers.
- Monthly analysis of service team open call report.
- Enter and maintain service technician labor hours and works with payroll to process labor hour statements for Paychex.
- Issues purchase orders to vendors and internal staff. Responsible for PO receipt collection,

PO data entry, reconciliation, job costing and PO filing.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Schedules and follows up with customers regarding technician scheduling.
- Logs service start-up and service work requirements in job tracking system.
- Reviews project paperwork, complete calls, and forwards project paperwork to Project

Administrators. **Coordinates operations interaction with the Parts Department and**

Acquisition, as necessary.
- Handle customer inquiries related to billing questions, credit problems, and invoices in a professional manner.
- Investigates customer inquiries regarding invoice discrepancies.
- Other Administrative dues as required by other departments
- Flexibility to work 40+ plus per week and weekends, as required.

**Salary**: $75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Brampton, ON L6T 5G6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 3 years (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person