Client Service Manager
5 months ago
About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.
**Responsibilities**:
Do you have an optimistic outlook and willingness to work with a multifaceted and diverse team? Are you a resourceful and bold individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team. Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
We are looking to fill a part time role _to_ be part of the Personal Lines Auto team located out of our Pointe West Auto Mall office at 3965 Portage Avenue. You will be working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all
How you will impact The Business
- Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
- Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
- Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
- Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
What makes You Successful
- Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time
- Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.
- Ability to work well under pressure with minimum supervision in a collaborative team environment.
- Comprehensive and effective verbal/written communication skills.
- Excellent time management and organization skills with the ability to multi-task between a variety of tasks, projects, and deadlines.
- Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
- Highly tech-savvy, with an ability to learn new systems, tools and processes.
Qualifications:
Education and Experience
- FOI or CAIB Level 1 & IWS Certification required.
- Secondary School Diploma.
- CAIB, CIP or CRM designations considered an asset.
- Auto and Personal Lines Broker experience an asset.
- Knowledge of EPIC an asset.
Pointe West office hours of operation are from Monday to Tuesday 9am to 9pm, Wednesday to Saturday 9am to 6pm. This is a part time position based off a 14-hour work week. Varied schedules are available.
What we can Offer You
Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.
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