IT Coordinator and IT Wizard

2 weeks ago

Surrey, Canada A & A Contract Customs Brokers Full time

Company Description*
Calling all Super Heroes Is this you?*
**About you**:

- You are the person everyone comes to for computer and software advice and support
- You are the person who will troubleshoot, and investigate issues until you find the solution. You won’t rest until all the IT Evil is eliminated
- You are an amazing tech guru, a learn-it-all, that team of one, capable of wearing multiple hats and even a superhero cape every now and then
- You are strategic and capable of building the best in class processes and infrastructure

You are the person who wants to work at a great company where your efforts are noticed and appreciated, so you are going to keep reading
**About us**:

- A & A has been in business for more than 43 years and we specialize in customs brokerage - but we are not your average broker
- We have been certified as a Great Place to Work by our own employees
- We have amazing benefits including our Honeymoon Hi-5 program that offers paid time off, Learning & Tuition reimbursement, and other paid time off programs not seen anywhere else
- We offer medical, dental, and vision benefits, as well as a company-sponsored RRSP program
- We want to be the best broker and that means hiring the best talent. We partner with you to obtain industry designations and you could receive a $2,000 bonus for completing your program

Imagine your future here at A & A Customs Brokers where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. Hey, you may even get to show off your superhero cape every now and then.
Still interested? - There’s more Let’s tell you what you will be doing

**Job Description**:
Reporting to the CFO, and as the **IT Coordinator, **you will provide leadership and direction in the areas of IT infrastructure and act as a resource to the wider team - sharing your experience and expertise in an effort to better the organization. You will also provide technical assistance and guidance to those who are not tech gurus with malfunctioning computers, software, or other electronics.
Major responsibilities include overseeing the day-to-day IT and system interactions with operational and finance departments:

- Proactively manage day-to-day IT-related systems and processes to troubleshoot and escalate cases where required in a timely manner
- Manages network services including security, user accounts, server configuration, data backup and recovery, disaster recovery planning, and obsolescence planning
- Drive the technical roadmap in alignment with A & A's business strategies, priorities, and growth plans
- Be responsible for a new CRM system implementation, from planning, project management, execution, and ongoing support
- Manages supplier relationships to ensure the efficient and cost-effective acquisition of technology purchases
- Oversee 24x7 day-to-day operations of the technology infrastructure, including networks, servers, manufacturing equipment, databases, and cloud-based data/software
- Recommends a comprehensive and up-to-date technology infrastructure to support the organization
- Develops and recommends a long-term strategy for information systems to support the company’s strategic objectives
- Implementation of new technologies as agreed to in the corporate planning process which includes systems migration, deployment, and training for staff

**Qualifications**:
Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. For us, it’s about the right person rather than just a certificate or diploma
- 5+ years of experience in an IT role with increasing responsibility
- Experience leading the needs assessment, design & implementation of new technology platforms is a must
- Ability to lead others through the change management process as you introduce new technologies and processes
- Familiarity with typical practices related to contract negotiation, contractor and vendor management, and other key stakeholders
- Demonstrates technical support experience in a diverse computing environment, and an ability to work with people with a wide range of technical backgrounds
- Drive, self-motivation, and ability to work under own initiative
- A solution-oriented mindset with a strong orientation towards innovation and continuous improvement of problem-solving techniques;
- Proven ability to work well under pressure and deal with constraints that are often outside of your control
- Provide data and reporting of KPIs and trends to the CFO both scheduled and on-demand as requested

Additional Information
At A & A Customs Brokers, we are exceptionally proud of our approach to remote and hybrid working. It has enabled us with the flexibility to thrive from wherever our employees work and, stay connected to our team and our culture through the use of technology.
This position will be a hybrid role, as you will be required to travel to the office with your own vehicle on occasion to per

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