Bookstore Assistant

4 months ago


Edmonton, Canada Concordia University of Edmonton Full time

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.

CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s pre-eminent small university.

CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.

The Bookstore Assistant is responsible for selling books, supplies, souvenirs and clothing; as well as assisting Staff, Faculty, Students and General Public on the sales floor and online. Reporting to the Bookstore Coordinator, they also cover when the coordinator is absent and ensure accurate handling of all cash and sales transactions.

**Responsibilities**:

- Providing excellent customer service in all areas of the Bookstore.
- Handling all sales transactions according to established procedures on a computerized POS register.
- Taking prompt action to correct any errors in transactions or pricing.
- Processing refunds, returns and exchanges of textbooks and general merchandise according to established policies, while being attentive to the benefit of the Bookstore operation and customer satisfaction.
- Alerting the coordinator to any problem situation.
- Maintaining and stocking merchandise on counters and shelves.
- Accepting and signing for deliveries.
- Unpacking and confirming quantities.
- Notifying the supervisor of damaged goods, short shipments and substitutions.
- Entering receiving information into the POS.
- Packing textbooks to be returned.
- Assembling course-packs by photocopying and coiling the materials.
- Acting as a liaison with university departments and students as required.
- Preparing accurate daily cash deposits, when needed.

**Requirements**:
***
- Retail experience required; office experience considered an asset.
- Operation and knowledge of computers, software and other office equipment is required.
- Ability to lift up to 50 lbs unassisted.
- Ability to organize and prioritize workload.
- Good interpersonal skills.
- Pleasant personality, able to deal with the public effectively.
- Good written and verbal communication.
- Ability to work in a high-pressure environment.

**Closing Date**:
**To apply**, please submit a cover letter and resume in one PDF through our company website.


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