Automotive Service Administrator

3 months ago

Calgary, Canada Universal Ford Lincoln Full time

**Automotive Service Administrator**

Universal Ford Lincoln, 37-time President Award Winner, is looking for someone that wants to be part of a team that strives to be the best. We are currently looking to add another full-time Service Administrator to our admin team.

Universal Ford Lincoln has had tremendous success and growth over the past two years. We pride ourselves on how hard we have worked to provide the best situation for our staff possible, as well as increase our customer loyalty and retention. We have grown our team, promoted several people from within, and built on our brand. We set new records last year, and so far, this year have already surpassed those. We are now looking to continue that growth by adding a **Full-time Automotive Service Administrator.**

Reporting to the Service Manager, the Service Administrator is responsible for providing administrative services as well as facilitate a smooth experience for our customers. To ensure the operation of the service department, the Service Cashier will need to ensure they complete their duties effectively and efficiently. The position requires flexibility and the willingness to learn to support other facets of the business.

**Responsibilities**:

- Coordinate appointments with customers and answering questions about work completed
- Be a safety advocate and report to management for anything seen that may be unsafe for either customers or employees
- Organize and keep track of all customer keys
- Process all payments with accuracy and understanding of what work was done and why
- Be willing to be trained in other jobs so the entire department is supported if needed

**Requirements**:

- Phone etiquette (answering phones, dealing with customers in a positive manner) is a must
- Bookkeeping, ADP, and dealership and collision industry experience would all be assets
- Is a self-starter, has multi-tasking and prioritizing skills, interpersonal and team building skills, problem solving and decision-making skills, excellent communication skills (including verbal, listening, and written)

**Compensation and Benefits**:

- In addition to competitive pay, we offer our employees._
- Group Health & Dental
- Life and Disability Insurance
- Paid vacation
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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