Account & Administrative Coordinator

2 weeks ago


Burnaby, Canada Spectra Event Group Inc. Full time

**ACCOUNT & ADMINISTRATIVE COORDINATOR**

As the Account & Administrative Coordinator, you will be responsible for working with clients to place rental orders and coordination with our warehouse team to ensure seamless delivery of services and exceptional customer experiences. You will also be responsible for the daily staffing schedule for all event staff. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

**RATE OF PAY**: $25 - $30 / hour
- Permanent, full-time position
- Extended Health Benefits
- Hours of work are Monday - Friday, 9:00 am to 4:30 pm, with occasional shifts outside this time

**RESPONSIBILITIES**
- Responding to rental inquiries in a timely, effective and proactive manner
- Offers exemplary customer service, including maintaining customer relationships and ensuring customer retention by upselling products and services
- Performs office administrative tasks
- Answering phones and directing calls to appropriate parties
- Facilitate Showroom bookings at clients request
- Updating the rental catalog on the website as needed
- Develop working knowledge of industry standards and practices, including product details and company services offered
- Monitor customer feedback and work to enhance client experience
- Create and maintain staffing schedules to ensure adequate coverage for all event shifts
- Serve as the primary point of contact for staff regarding scheduling, assignments, and other work-related matters
- Recruiting and onboarding of casual event staff through various channels, including job boards, social media, and networking

**MANDATORY REQUIREMENTS**
- Detail-oriented, excellent organizational and time-management skills are required to be successful in this role
- Ability to maintain confidentiality and handle sensitive information with discretion
- Outstanding customer service and people skills
- Strong oral and written communication skills
- Able to prioritize and manage a busy workload with accuracy
- Provides support, leadership, and guidance to warehouse and logistics team
- Have strong administrative skills: create estimates and invoices
- Self-starter and works well in a team environment.
- Thrives in a fast-paced environment with strict deadlines.
- Comfortable with computers; knowledge of google suite is an asset.
- Flexibility, the ability to problem-solve, and a sense of humor a must
- Minimum of two years experience in the customer service/retail industry

**ASSETS**
- Prior experience in the event, film, or production industries
- Understanding and experience of rental / staffing contracts
- Proficiency in Google Workspace

**HOW TO APPLY**

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$30.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 2 years (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-04-02



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