Process Analyst

3 weeks ago


Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Process Analyst enjoys problem solving and giving meaning to data. They conduct analysis to design/re-design processes that support internal teams to enhance client experience, increase productivity, and reduce costs.

Reporting to the Senior Manager, Process Design and Intake Lead, this individual will get exposure to a wide range of business units (various corporate functions, Sun Life Capital Management, IT) and lean design capabilities (process mapping, cost benefit analysis, automation potential). They will collaborate with Senior Lean Solutions Consultants, supporting lean and transformational engagements.

**What Will You Do?**
- Work with Senior Lean Solutions Consultants and business project leads to conduct analysis on business requests with a focus on processes and systems
- Create clear and concise process documentation and process maps
- Obtain voice of customer (VOC) and collect data
- Conduct meaningful analysis using data to draw conclusions and make practical recommendations for continuous improvement
- Lead and facilitate medium to large workshops and meetings to map current state of operational processes
- Conduct in depth process analysis and identify automation/digitization opportunities early on and recommend solutions for business challenges
- Develop and or re-design new processes to support stakeholders
- Lead business process discussions and provide advice on how to make processes more efficient/lean
- Provide support to business on the roll out of what has been recommended (transition planning and change management)
- Stay on top of best practices and industry knowledge to identify process improvements that will create best in class client experience

**What Do You Need to Succeed?**
- University degree required, with 1-2 years of relevant experience
- Consulting background is an asset
- Proficient in process mapping and process documentation
- Strong facilitation skills and the ability to run large workshops

Comfortable with data analysis and related data activities
- Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions
- Sound problem-solving skills with the ability to quickly process complex information and present it clearly
- Collaborates with team to create innovative solutions
- Interest in pursuing Lean Six Sigma designations
- Knowledge of MS Excel, MS PowerPoint, MS Project, and MS VISIO

**What's in it for you**
- 15 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential

LI-Hybrid

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
58,700/58 700 - 93,900/93 900

**Job Category**:
Business Analysis - Systems

**Posting End Date**:
08/06/2023


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