Operation Analyst

3 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Imaging Services team in Canadian Document Services (CDS) has several initiatives planned and many items of new work coming to the team that will need to be properly analyzed, documented, and shared with the teams. As a result, we are looking for a dynamic Operation Analyst with a deep affinity for analysis and process improvement to join our team.

The Operation Analyst will report directly to the Manager Imaging Services and provides support and analysis, to business management functions and projects for the Imaging Services teams.

**What will you do?**
- Consults/Creates new or changing business processes within Imaging Services and works closely with business partners to understand new work to be onboarded
- Creates and maintains workflows and procedures Participates in reviewing, analyzing and evaluating user needs (i.e. Gembas and Process Confirmations)
- Establishes standards within CDS, based on industry standards and ensures processes consistency at all sites
- Coordinates, facilitates, or supports components of business improvement projects and tasks as assigned
- Communicates progress on activities and alerts appropriately when issues arise
- Identifies opportunities for improvement in business processes with sound recommendations
- Provides input into process planning and documentation provides analysis, measurements, and estimates for business partners and Imaging Services leaders
- Develops business processes, practices and tools, and facilitates implementation with the business teams
- Accountable for the measuring of process performance by gathering and analyzing data
- Collaborate with business partners and vendors supporting service change or new implementations

**What do you need to succeed?**
- Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
- Exceptional research skills including ability to interview business resources to support process design (structuring, conducting, and probing)
- Technical Writing experience
- Ability to identify problem areas and propose changes
- Effective written and verbal communication skills
- Developing project management skills
- Proficiency with Microsoft tools, including PowerPoint and Excel
- Experience using Sharepoint and OneNote
- College diploma or University degree - BA or a minimum of 3 to 5 years of relevant experience and workflow charting

**Assets**:

- Bilingual (English, French if position held in Montreal)
- Solid understanding of Sun Life’s structure and business organization.
- Technical Writing certification
- Business Analyst certification
- Lean Management experience

**Unique requirements**:

- Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP)
- This is an In-Office role on a daily basis

**Reasons why you should join us under the Sun**:

- Flexible Benefits from the day you join to meet the needs of you and your family
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- Challenge of a changing and dynamic environment with exposure to many business areas and processes
- Work-life balance by scheduling your day around your priorities and having more time to spend on the important things

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
53,800/53 800 - 87,400/87 400

**Job Category**:
Business Analysis - Process

**Posting End Date**:
24/04/2024

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