Customs Import Release Agent

3 months ago


Etobicoke, Canada Welke Customs Brokers Ltd. Welke Global Logistics Ltd. Full time

Click here to learn more about Welke:
**Job Purpose**:
The main function of a Customs Import Release Agent is to act on behalf of WELKE in the representation of our customers in their dealings with the Canada Border Services Agency, in a legal, professional manner in conjunction with the rules and regulations stated in the Customs Act. He or she is also responsible for maintaining positive customer relationships using excellent relationship management and interpersonal skills. He or she must correctly prepare import release information for submission to the CBSA efficiently within the timelines required.

**Key Responsibilities: Under Supervision**
- Determine the type of shipment for clearance and set up according to arrival time
- Dealing mainly with truck imports but may include logging of rail and air shipments
- Determining credit type and obtaining approval when applicable
- Handle all types of releases to include PARS, RMDS, temporary imports, vehicle imports and shortages.
- Setting up Hard Copy Entries with our agents
- Independently be responsible for handling incoming live shipments for set up
- Update client profile notes for new vendor information
- Create specific shipment notes if required for out of the ordinary information pertaining to a clearance
- Completing the necessary forms required for clearances, Form 1's, CFIA requests for approval. Import Declarations, etc.
- Have basic knowledge of Other Government Departments (OGD) that work in conjunction with the CBSA
- Entering in all charges applicable that pertains to a shipment, examples: Form 1 charge. CFIA fee, shortage fee, CCI, etc.
- Obtain information to clear the shipment to include information for OGDs (Other Government Departments)
- Check voice mail and return calls within a timely manner
- Assist clients with their requests
- Tracking and tracing shipments
- Monitor shipments set up on PARS for acceptance
- Deal with agents, customers, vendors, and trucking companies, for setting up shipments or obtaining information
- Work as a member of the team, extending help and assistance when able
- Statutory Holiday coverage as scheduled (2 to 3 statutory holidays per calendar year)
- Afterhours phone handling - If required you will share the responsibility of the phone handling during our closed hours and on weekends

**Other Knowledge and Skills**:

- Ability to multi-task
- Ability to prioritize and adjust for changing workload
- Strong focus on providing excellent customer service to all individuals
- Strong command of the English language for all methods of communicating (e.g., written and verbal)
- Ability to work independently with minimum supervision as well as in a team environment
- Excellent memory

**Education and Experience**:

- Successful completion of Secondary School Grade Twelve or equivalent
- Post-secondary education in a customs related field would be an asset
- Minimum of one year experience in the Customs industry
- CCS designation would be an asset

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customs Brokerage: 1 year (required)

Work Location: Hybrid remote in Etobicoke, ON



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