Assistant Client Service Coordinator Met 24000

1 week ago

Halifax, Canada Nova Scotia Provincial Housing Agency Full time

**Assistant Client Service Coordinator**

**Metropolitan District**

**Location: HRM, NS**

**Type of Employment: Full Time, Term (2 positions)**

**Union Status: NSGEU Local 47**

**Competition # MET 24000 - 24045**

**Closing Date: April 17, 2024**

**About Us**

Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.

We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that’s right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.
- **About Our Opportunity**_

Under the general supervision and direction of the Property Manager, the Assistant Client Service Coordinator is responsible for discharging an extensive variety of duties concerning both tenant relations and property administration. More specifically, the incumbent is required to be knowledgeable of all facets of the Nova Scotia Provincial Housing Agency’s policies and procedures regarding tenant eligibility, suitability, tenant selection criteria and procedures, estimating rent, leasing, and eviction procedures. The incumbent is also required to have a general knowledge of building technology and be able to identify maintenance issues and report them to the Maintenance Supervisor or responsible staff.

**Primary Accountabilities**
- Verify tenant income and family composition information, estimate rents and coordinate lease preparation with the Income Review Dept.
- Take Application through the Tenant Selection Committee Process and process in a timely manner according to policy.
- For new tenants and transfers, schedule move-in/out inspections, assist with management of unit renovation budget, refurbishment process, new tenant orientations and lease signing.
- Carry out routine property visits and inspections, along with accompanying maintenance staff on vacancies and annual unit inspections, as required.
- Coordinate safety and protection related activities including fire drills and presentations by local police. May also be required to co-ordinate health and social activities, such as public nurse visits and seasonal events.
- Ensure that lease covenants are adhered to by all tenants and respond to contraventions in the manner prescribed in the operations manual, including meeting with tenants, preparation of required reports and correspondence, and preparing recommendations for eviction or non-renewal of lease.
- Other assigned duties.

**Qualifications and Experience**
- Successful completion of a Business Administration diploma program, plus four years’ related experience.
- Competency in desktop software, including Microsoft Office.
- Ability to analyze and interpret financial statements.
- Possess a valid Nova Scotia driver’s license with access to a reliable vehicle for work purposes.

**Assets**:

- Working knowledge of Yardi Property Management software.
- Emergency First Aid and WHMIS certifications.
- **Competencies**_ _required at this level of work are Interpersonal skills, Organizational skills, Client Orientation, Diversity and Inclusion skills, Effective Interactive Communication, Teamwork, and Initiative. _

**Equivalency**

An equivalent combination of training, education and experience may be considered.

**Benefits**

Based on the employment status, eligibility, and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.

**Classification: PR 04 to PR 06**

**Salary Range: $25.20 to 33.56 hourly**

**Work Week: 35 hours**

: This is not a Civil Service position.

**To Apply**

**Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.**
- Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted._

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $25.20-$33.56 per hour

Expected hours: 35 per week

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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