Tele-interviewer
2 months ago
**POSTE DE TRAVAIL À DOMICILE**
**Date de limite pour les candiats internes-lundi le 14 octobre, 2024.**
**Bilinguisme** est un atout**
**S**olutions d'assurance**s Dynacare** est actuellement** **à la recherche d'un Télé-Intervieweur** **à temps plein **(contrat d’un an) **pour joindre notre **équipe.**
**Description de poste**
- Compléter des questionnaires médicaux
- Fournir un excellent service à la clientèle et répondre aux questions des clients
- Prendre des rendez-vous de manière courtoise et professionnelle
- Faire des suivis avec les clients afin d'obtenir de l'information médicale manquante dans leur dossier tout en respectant la confidentialité de leurs informations privées
Le poste est 100% à distance,
Les heures de travaillées sont du Mardi au Vendredi de 13h à 21h et les Samedis de 9h à 17h
**Exigences**:
- Minimum d’un (1) an d’expérience en service à la clientèle
- Bilinguisme (français-anglais) un atout
- Compétence démontrée avec Word, Excel et Outlook à un niveau intermédiaire.
- Vitesse de frappe au moins 60 mots par minute.
- Capacité de parler au téléphone et documenter simultanément
- Capacité d’établir les priorités et travailler dans un environnement axé sur les résultats.
- Habilité de travailler seul ou en équipe pour atteindre les objectifs du département.
***Atouts**:
- Diplôme collégial dans un champ relié (ex. Sciences de la santé) ou éducation post-secondaire.
- Expérience dans le milieu de la santé est un atout
- Connaissance pratique de la terminologie médicale est un atout.
- Toute autre langue parlée et écrite est un atout
- Doit aimer apprendre de manière continue
**ADN d’un employé idéal de Dynacare**
J’influe positivement sur la vie des gens. Je suis un membre d’équipe empathique et solidaire qui se passionne pour la qualité et l’amélioration continue.
- Empathie — Je me préoccupe vraiment du bien-être de mes collègues, des patients et des clients.
- Membre d’équipe solidaire — Je sais que je joue un rôle clé dans le succès de l’équipe Dynacare. Je suis à l’aise au sein d’un environnement changeant et je peux gérer de multiples priorités simultanément.
- Passion pour la qualité et l’amélioration continue — Je cherche toujours à m’améliorer et à résoudre des problèmes. Je suis minutieux, je fais preuve de souplesse et j’aime trouver des pistes de perfectionnement.
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