Operations Manager

6 months ago


Montréal, Canada Maison Birks Full time

**BIRKS. PURE DELIGHT.**

***Established since 1879, **Birks** is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As the **Store Manager, Operations **for one of our stores in the **Greater Montreal area** and reporting to the Store Director, you will get to embody our **_belief in the promise of a brighter tomorrow_**_ _through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work, and teamwork.

**ARE YOU OUR HIDDEN GEM?**

The **Store Manager, Operations** plays a crucial role ensuring the store runs smoothly. In collaboration with the Store Director, they guarantee that every element is in place for a seamless, uninterrupted service.

**To do so, the Store Manager, Operations** **will be expected to**
- Perform store administrative tasks: logistics (transfers, shipping, receiving) warranty management, banking, and more.
- Train colleagues in best practices regarding store operations.
- Manage the store when the Store Director and Store Manager, Sales are absent.
- Support the sales team as needed.
- Bachelor's degree in operations management, business administration, or marketing.
- A minimum of five (5) years’ experience in retail management; experience in luxury sales and/or jewelry is preferred.
- Excellent interpersonal and communication skills
- The ability to offer excellent customer experience.
- Strong team player
- Ability to pass on knowledge to others.
- Strong organizational and learning skills.
- Strong knowledge of MS Office Suite
- Knowledge of French & English
- Available evenings and weekends

**OUR PROMISE OF DELIGHT**

**In return for your commitment to excellence, we offer**
- Competitive compensation
- Group Insurance
- Tele-medicine
- Award and recognition programs.
- Innovative and unique training programs
- Employee discounts

At** Birks**, you will find a management team that truly cares about your professional growth. We foster a work environment where appreciation and guidance are key values, with the goal of always delivering a refreshing experience and creating lasting relationships with our customers.

Come join us at **Birks** and **_let your true self shine_**

**Are you the gem we are looking for?



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