Account Manager

5 days ago


Toronto, Canada Cast & Crew Full time

At Cast & Crew, we've empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies - we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production's best ally every step of the way. **#OneCastOneCrew**

**About Talent Payment Services**
As both the oldest and the largest payment provider for actors, models and other performers working in Canada, TPS is comprised of a knowledgeable team of experts who can guide clients through the Canadian talent payment process, from start to finish. ‍As one of The TEAM Companies (TTC) since 2012, TPS works seamlessly with ad agencies and production companies throughout Canada as well as those traveling across borders to ensure a smooth payment process on their commercial productions. The team at TPS is committed to providing unparalleled expertise, making the talent payment process as seamless as possible for clients.

**Talent Payment Services **is part of Cast & Crew LLC, a family of individually innovative companies modernizing the ways in which content is created.

**Account Manager**
Regular Full-Time

**Position Overview**

The Account Manager is responsible for managing client relationships and overseeing the talent payment process. This role requires an in depth knowledge of tactical and strategic approaches to actively engage with high-profile clients in order to optimize client satisfaction and ensure efficient, timely, and accurate talent payments.

**Core **Responsibilities**
- Builds and maintains client satisfaction, ensuring an optimal client experience
- Serves as point-of-contact for client requests, evaluating potential penalties and liabilities, and ensuring compliance with labor and union rules.
- Subject-matter-expert for assigned clients, advising on union regulations, talent payment processes, and other inquiries and requests.
- Develops a strong understanding of the clients' contractual terms, examining clauses and provisions in contracts
- Communicates and resolves concerns and issues with internal teams and the client to ensure proper processing
- Meet all client and union deadlines as established by TTC/management.
- Promptly reviews, analyzes and processes wage rates, session contracts, residuals, holding and use fees, and entering into our portal
- Work with various internal departments and stakeholders to ensure a streamlined payment process and positive client experience.
- Communicate workload levels or escalations to management
- Monitor clients for "service creep" or additional needs/challenges
- Demonstrates accuracy, reliability, and discretion with all submitted work and communication
- Provides mentorship, guidance, and training with junior team members
- Supports team members/departments as needed due to volume and/or availability of personnel
- Assist with additional or special tasks or projects as requested

**Key Qualifications**
- Previous experience managing client or customer relationships, preferably within the entertainment or talent industry
- Excellent customer service - experience managing and resolving client or customer issues
- Self-motivated with demonstrated ability to work autonomously and manage workload and responsibilities with mínimal supervision
- Excellent verbal and written communication, collaboration, and listening skills
- Exceptional organizational, prioritization and time management skills with the ability to execute against multiple, high-priority projects
- Highly analytical with keen attention to detail, ability to analyze and interpret contract terms, provisions, and clauses
- Previous experience with entertainment talent payments or contracts (ACTRA, UDA, CFM, etc.) preferred

**Special Work Conditions**
- Sedentary - Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

**Benefits**

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.



  • Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...


  • Toronto, Canada Outside Use Manager Full time

    Job Description The Warehouse Picker/Stocker is responsible for accurately and efficiently stock product from totes and/or pallets into picking and/or bulk storage area. This worker is also accountable for picking parts for customer orders in preparation for packing and shipping of product. Essential Functions Stocks in-bound product into warehouse...

  • Accounting Manager

    3 hours ago


    Toronto, Canada Starlight Investments Full time

    Location - Head Office Overview Reporting to the Controller, the Accounting Manager is responsible for various accounting reconciliations for our institutional portfolio’s. The Accounting Manager manages the month end close for various GL accounts and is responsible for review of the property manager (PM) cash calls. The Accounting Manager will be...

  • Account Manager

    7 days ago


    Toronto, Canada The Ogilvy Group, LLC Full time

    Overview / Description: - .Join one of Canada’s best Pharmaceutical Advertising Agencies, growing rapidly and working hard to transform health communications in Canada. - Be part of a dynamic team of youthful yet seasoned professionals all enjoying an opportunity for career and personal growth. - Participate in sophisticated and ground-breaking...

  • Account Manager

    4 weeks ago


    Toronto, Canada GardaWorld Full time

    **ACCOUNT MANAGER**: **Reports to: Portfolio Director** **Purpose of Position**: This position oversees a designated group of clients, Account Directors and Supervisors, along with the site guarding compliment and is responsible for customer service, collaborating with clients and the Account Director and Supervisors to ensure the best client experience....

  • Account Manager

    7 hours ago


    Toronto, Canada The Ogilvy Group, LLC Full time

    Overview / Description: Why work with us? - One of Canada’s best Pharmaceutical Advertising Agencies, experiencing growth and willing to transform health communication in Canada - Be part of growing team of young, yet seasoned professionals and opportunity to grow. - Participate in sophisticated and groundbreaking professional, patient and...

  • Accounting Manager

    4 weeks ago


    Toronto, Canada Jule Full time

    **Accounting Manager** ***Posting closes**March 2, 2025**: **What it feels like to work at Jule**: - Jule_ has maintained its flat management structure and start-up culture, despite its steady growth in the industry for the past ten years. The Accounting Manager will be a part of a rapidly growing Accounting and Finance team with opportunities to...

  • Account Manager

    2 weeks ago


    Toronto, Canada The Ogilvy Group, LLC Full time

    Overview / Description: Why work - with us? - One of Canada’s best Pharmaceutical Advertising Agencies, experiencing growth and willing to transform health communication in Canada - Be part of growing team of young, yet seasoned professionals and opportunity to grow. - Participate in sophisticated and groundbreaking professional, patient and...

  • Accounting Manager

    4 weeks ago


    Toronto, Canada Killarney Mountain Lodge Full time

    ** only applicants with a current Canadian Work Visa and who reside in Canada with be considered for the position** This is an onsite work position with accommodation available. This is not a remote work opportunity. The Position **Accounting Manager** The Role To succeed in this position, you must be able to effectively work in multiple companies, have...

  • Accounting Manager

    3 weeks ago


    Toronto, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Perativ has been a market leader in the ATM services industry. Operating ATMs for banks and major retailers along with many other businesses. Perativ’s team of 100+ provides service to more than 10,000 ATMs across Canada. We are helping our customers, materially reduce their ATM management cost, improve their customer...

  • Accounting Manager

    3 weeks ago


    Toronto, Ontario, Canada IFG International Financial Group Ltd Full time

    Our client located in downtown Toronto is looking to hire an Accounting Manager for 1 year. This role focuses on two critical components: managing the month-end and year-end reporting process as well as supervising/leading an Accounts Payable and Accounts Receivable clerk. The successful candidate will have strong technical accounting expertise, excellent...

  • Accounting Manager

    1 week ago


    Toronto, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Accounting Manager **is accountable for process adherence and improvement, planning and forecasting, reporting and analysis, and audit support for single, high volume or multiple low volume portfolios. **KEY DUTIES & RESPONSIBILITIES** **People Management** - Manages a team of individual contributors - Develops, trains...

  • Account Manager

    6 days ago


    Toronto, Canada HIVE Full time

    **ACCOUNT MANAGER** Are you ready for your next adventure? We’re growing and looking for **Account Managers** to join our proudly independent agency. **Who we are**: **Hive** is a full-service agency that **Creates Valuable Encounters **across all media and all channels, to drive growth for our clients. We work for some of the most successful brands...

  • Accounting Manager

    2 weeks ago


    Toronto, Ontario, Canada Julepower Full time

    Accounting ManagerPosting closes March 2, 2025What it feels like to work at Jule:Jule has maintained its flat management structure and start-up culture, despite its steady growth in the industry for the past ten years. The Accounting Manager will be a part of a rapidly growing Accounting and Finance team with opportunities to collaborate with various...

  • Account Manager

    7 hours ago


    Toronto, Canada Lastman's Bad Boy Full time

    **Account Manager (Builder Division)** **Department: Purchasing** **Reports to: Director of Business Development & President** **One of Ontario's finest and most highly successful retail chains with 12 locations, Lastman’s Bad Boy is the one-stop shop for all your household needs; furniture, mattresses, appliances and electronics. We are famous for our...

  • Accounting Manager

    6 days ago


    Toronto, Canada NeuPath Health Full time

    **ROLE OVERVIEW**: As Accounting Manager, you will be responsible for leading a multidisciplinary financial accounting team, overseeing the accounting records of multiple legal entities, and providing support across a variety of functions including treasury, accounts payable, financial analysis, and forecasting. Reporting to the Director of Finance, you will...

  • Accounting Manager

    2 days ago


    Toronto, Canada Hain Celestial Group Full time

    **PURPOSE** The Manager-Accounting supports the Management team with timely and accurate Financial and Management accounting, analysis and reporting. This will include, but is not limited to, general accounting functions, tax and cash management, audit and SOX compliance, substantiating financial transactions and maintaining accounting...

  • Manager, Accounting

    4 weeks ago


    Toronto, Canada BGO Full time

    **Accounting Manager** **1 York | Toronto, ON** **Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality...

  • Account Manager

    1 week ago


    Toronto, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...

  • Accounting Manager

    7 days ago


    Toronto, Canada Stikeman Elliott LLP Full time

    **Direct Report(s)**:Senior Financial Accounting Analyst, Financial Analyst, Junior Accountant, Accounting Assistant, Senior Accounts Payable Administrator, Accounts Payable Coordinator, Trust Administrator, **Principal Duties & Responsibilities**: - Direct and manage the day-to-day accounting functions and ensures all accounting records are complete and...