Vr Operations Technician

6 months ago

Montréal, Canada Centre Phi Full time

**Diversity, Equity and Inclusion**

HR and managers involved in recruitment are committed to doing their utmost to contribute to a diverse and inclusive workforce and workplace, where systemic racism, prejudice and discrimination are not tolerated.

**Position: VR Operations Technician - Level 2**
**24 month contract / Variable schedule**

**ABOUT PHI**

**PHI**: PHI encompasses the PHI Centre, PHI Studio, artist-in-residence programs and the PHI Foundation for Contemporary Art. Thanks to an eclectic program and a predilection for content creation, PHI promotes unexpected encounters between artists and audiences.

**ABOUT PHI STUDIO**

PHI Studio specializes in the production and development of original content, as well as the marketing and distribution of immersive experiences. It is a catalyst for innovation, bringing together artists, creators, directors and producers.

**ABOUT THE POSITION**

Under the supervision of the VR and Technical Operations Chief, the backstage manager is responsible for overseeing technical operations, offering support to the attendants and opening and closing the show on a daily basis. They oversee and supervise the VR attendants’ team (onboarding, UV station, installation, guardians) and ensure the team is working optimally. The backstage manager is responsible for all VR equipment repairs and ensures that all technical aspects are functional & optimal. The technician also ensures that daily requests for technical support from the operations teams are met.

**MAIN RESPONSIBILITIES**
- Opening and closing of the exhibition;
- Offer support to VR attendants during all operating hours;
- Supervise the work of the VR attendants and help replace staff if need be;
- Provide a consistent and continuous level of training to all VR attendants;
- Carry out or coordinate the necessary maintenance tasks and cleaning tasks to guarantee the equipment and the set meet experience standards;
- Offer technical support; troubleshoot technical problems as they occur and maintain all technological equipment;
- Oversee the exhibition’s scenography and fix breaks as they occur;
- Fill out daily reports;
- Ensure that the environment remains safe, clean and professional throughout the duration of the exhibition;
- Perform other appropriate duties as assigned by management.

Here are the two levels of technical support that will be required for employment:
**Level 1 Support (L1)**: L1 support serves as the initial point of contact, providing preliminary assistance and basic troubleshooting for commonly encountered issues. It encompasses basic problem resolution for hardware and software, utilizing custom tools or third-party infrastructure. L1 is responsible for adhering to standard operating procedures (SOPs).

**Level 2 Support (L2)**:L2 support delves into more advanced technical expertise and problem resolution, surpassing the capabilities of L1. Tasks include in-depth troubleshooting, identifying software bugs, overseeing operator training follow-ups, and providing assistance with system configuration.

**SKILLS REQUIRED**
- Computer and/or virtual reality technical experience;
- Capacity to troubleshoot technical problems under pressure;
- Ability to stand on feet for long periods of time;
- Good oral skills in French and English, an asset, for the technological updates;
- Demonstrate autonomy, versatility and attention to detail;
- Neat and clean appearance, good physical condition (due to long working hours);
- Strong team management skills;
- Available evenings and weekends;
- Organized, punctual, energetic and social.

Experience with virtual reality equipment will be considered, as well as the ability to work independently and show initiative.
- We thank all applicants. However, only those selected for an interview will be contacted._

Type d'emploi : Temps plein, Contrat à durée déterminée
La durée du contrat : 24 mois

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vision
- Congés payés
- Nourriture à Prix Réduit ou Gratuite
- Programme d'Aide aux Employés
- Programmes de Bien-être
- Tenue Décontractée

Horaires de travail:

- 8 Heures

Formation:

- DEP/ AEC ou Certificat (Souhaité)

Expérience:

- realité virtuelle/informatique: 1 an (Obligatoire)

Lieu du poste : Télétravail hybride à Montréal, QC H2Y 2R5

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