Manager, Client Services

6 months ago


Surrey, Canada Sephora Full time

**Job ID**: 242479
**Store Name/Number**: BC-Grandview Corners (1532)
**Address**: 2428 160 St Unit #20, Surrey, BC V3Z 0C8, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

- ** Training & Development. **Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
- ** Passionate about Clients. **Ensure the timely response to all client feedback for the store. Action all client
- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
- ** Entrepreneurial Spirit. **Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
- ** Employee Engagement. **Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

**We’d love to hear from you if**
- You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- You have exceptional leadership and influential skills.
- You have proven ability to lead and build top performing teams.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
- You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$53,200 - CAD$66,500. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.


  • Case Worker

    3 months ago


    Surrey, Canada VRS Client Services Society Full time

    **Position Purpose Summary**: The Veterans Housing and Support Program ‘**Case Worker**’ will work within a trauma-informed, client-centered, and recovery-oriented framework to support clients of VRS Communities Veteran Supportive Transitional Housing Program in all aspects of personal development and growth. This includes life skills and relevant social...


  • Surrey, Canada Options Community Services Full time

    **We’re Hiring!** **CLIENT SERVICES REPRESENTATIVE** **Posting Requisition **_22362 _**Program **_Employment Services _ **Job Type **_Permanent, Full-Time _**Location **_Whalley WorkBC _ **Hours of work **_35 hours per week _**Closing Date** _Open until filledOptions Community Services is a non-profit registered charity providing social services...


  • Surrey, Canada Options Community Services Full time

    **We’re Hiring!** **Posting Requisition**:_22362_ **Job Status**:Permanent, Full time **Hours of Work**:35 hours per week **Program**: Employment Services **Location**:Whalley WorkBC **Closing Date**: Open until filled Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and...


  • Surrey, Canada Options Community Services Full time

    **We’re Hiring!** **Posting Requisition**: 22365 **Job Status**:Permanent, Full-Time **Hours of Work **35 hours per week **Program** Employment Services **Location **Guildford WorkBC **Closing Date** Open until filled Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and...

  • Account Manager

    6 months ago


    Surrey, Canada A & A Contract Customs Brokers Full time

    Company Description **At A & A, we’re looking for accomplished professionals in the customs brokerage and logistics industry who are obsessed with exceeding customer expectations and providing best-in-class relationship management and support to our customers. As part of the A & A Client Services team, you'll represent the A & A brand, values &...


  • Surrey, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$107,656 to $128,454 annually** - SFU Department Descr: **IT Services** - Position Grade: **13** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our...


  • Surrey, Canada Sephora Full time

    **Job ID**: 232375 **Store Name/Number**: BC-Grandview Corners (1532) **Address**: 2428 160 St Unit #20, Surrey, BC V3Z 0C8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all...


  • Surrey, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: $65,600 - $98,400 CAD Private Wealth Management, Private Investment Advice provides high-net worth clients with holistic discovery and planning towards customized advice and solutions. Based on the commitment to discovering and achieving what truly matters to each...

  • Client Care Advisor

    1 week ago


    Surrey, Canada Pentland's Prosthetic & Orthotic Services, Inc. Full time

    **Company Background** Pentland’s Prosthetic & Orthotic Services Inc. (DBA “Pentland’s Prosthetics & Orthotics Clinic”) has been serving the Province of British Columbia since 1954, providing clients/patients with timely and efficient prosthetic and orthotic care. Services include clinical assessments to determine individual client/patient needs,...


  • Surrey, British Columbia, B3R, Halifax region, Canada School District #36 Full time

    The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q íc y - Katzie, the qwa:nn - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.Surrey Schools is the largest BC school district and the...


  • Surrey, Canada F12.net Full time

    **Who We Are**: F12 was built by uniting IT consulting firms from across Canada around a common vision - to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are...


  • Surrey, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...


  • Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Family Manager

    6 months ago


    Surrey, Canada Tutor Doctor Full time

    Tutor Doctor is an in-home & remote private tutoring agency and working with Tutor Doctor is more than just work. When you join our family, you are connecting with something bigger. We are committed to making a difference in the lives of every family we work with. We are looking for passionate, driven, knowledgeable people to partner with us and put our...


  • Surrey, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Manager, Auto

    1 month ago


    Surrey, Canada Westland Insurance Ltd. Full time

    We’re searching for a Client Manager, Auto. Are you searching for new possibilities? Are you an ambitious insurance professional who loves to provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on growing their insurance industry knowledge and experience. Westland is...

  • Settlement Worker

    7 months ago


    Surrey, Canada Progressive Intercultural Community Services Society Full time

    **Job Title**: _**Settlement Worker (Punjabi Clients)**_ **Hours of Work**: 35 hours per week (Temporary) **Reports To**:Settlement Program Senior Manager **Location**: PICS Head Office (Surrey, BC) **Job Summary**:Under direction of Director of Language, Settlement & Social Programs, the Settlement Worker provides immigrant and refugee newcomers with...


  • Surrey, Canada TD Bank Full time

    **Work Location**: Surrey, British Columbia, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: 38,300 - 51,700 CAD This role is responsible for being the the primary client contact for non-advice activities, providing dedicated support to one or more Investment Advisors (IA). The CSA supports in preparing for client meetings...

  • Settlement Counselor

    7 months ago


    Surrey, Canada Progressive Intercultural Community Services Society Full time

    **Job Title**: Settlement Counselor (Punjabi Clients) **Hours of Work**: 21 hours per week **Employment**: Part-time **Reports To**: Director of Language, Settlement, and Social Programs **Location**: PICS Head Office (Surrey, BC) **Wage**: $26 - $28 **Job Summary**:Under the direction of the Director of Language, Settlement & Social Programs, the...

  • Client Manager, Auto

    2 weeks ago


    Surrey, Canada Westland Insurance Group Ltd. Full time

    We’re searching for a Client Manager, Auto. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for a Client Manager, Auto based out of our Surrey Head Office. There is also a possibility to accommodate the right candidate based out of one of our other BC offices, but preference will be given to...