Client Care Advisor

1 week ago

Surrey, Canada Pentland's Prosthetic & Orthotic Services, Inc. Full time

**Company Background**

Pentland’s Prosthetic & Orthotic Services Inc. (DBA “Pentland’s Prosthetics & Orthotics Clinic”) has been serving the Province of British Columbia since 1954, providing clients/patients with timely and efficient prosthetic and orthotic care. Services include clinical assessments to determine individual client/patient needs, collaborative treatment planning with doctors and paramedical professionals, custom manufacturing of prosthetic and orthotic devices, and dedicated ongoing support to ensure our clients'/patients' safety and comfort.

As a Vancouver 2010 Medical Services team member, we are proud to provide prosthetic repair and replacement services to athletes during the 2010 Winter Paralympics in Vancouver.

**Position Introduction**

At Pentland's Prosthetics and Orthotics Clinic, we are seeking a dedicated and proficient Client Care Advisor to join our dynamic team at our Surrey Office at 200- 9645 137 Street, Surrey, BC V3T 4G8. This full-time position is Monday to Friday, 8 am to 4 pm, 40 hours per week, which includes a half-hour paid lunch break per day.

As a pivotal member of our clinic, the Client Care Advisor will play a crucial role in ensuring smooth and efficient operations, providing exceptional support to both our staff (clinicians & technicians) and clients/patients. This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and is committed to delivering outstanding client service. If you're looking to make a meaningful impact in a role that balances administrative proficiency with compassionate client interaction, we encourage you to apply.

**Key Responsibilities**
- Client/Patient and Appointment Management: Warmly welcome clients/patients and answer the phone, ensuring a professional atmosphere. Manage and coordinate appointment bookings efficiently.
- Funding Inquiries: Provide detailed information regarding funding options and respond to all related queries from clients/patients.
- Form Preparation and Management: Handle all necessary external and internal documentation for clinicians and clients/patients.
- Supply Management: Oversee the purchase of office and workshop supplies as per the requirements specified by the team.
- Billing and Relationship Building: Conduct billing processes for governing agencies, private insurance, and direct clients/patients while fostering strong relationships.
- Referral Follow-ups: Maintain regular communication with hospitals, physicians, and medical facilities post-referral to cultivate positive professional relationships.
- Team Collaboration and Support: Work effectively in both independent and team settings, providing assistance to other staff members as needed.
- Additional Duties: Undertake other tasks as requested by the General Manager, relevant to the role.

**Qualifications**
- Passion for Helping: Demonstrates a deep commitment to enhancing the well-being of clients/patients through compassionate service and effective problem-solving.
- Organizational Skills: Exhibits strong organizational abilities, ensuring efficient management of tasks and responsibilities in a fast-paced environment.
- Communication Skills: Possesses excellent verbal and written communication skills, capable of effectively interacting with clients, medical professionals, and team members.
- Attention to Detail: Pays close attention to detail, ensuring accuracy in appointment scheduling, document management, and billing processes.
- Problem-Solving Abilities: Able to identify issues promptly and develop effective solutions to enhance client satisfaction and operational efficiency.
- Team Player: Works collaboratively within a team setting, providing support and assistance to other staff members to achieve common goals.
- Experience in Healthcare Administration: Prior experience in a healthcare or clinic setting is preferred but not mandatory.

**Training and Development**

Comprehensive training will be provided at our Vancouver head office, ensuring you are well-prepared to excel in your role.

**Ready to join our team?**

We're looking for someone to start in early 2025. Our comprehensive compensation package includes a competitive salary ranging from $42,000 to $45,000 annually, depending on experience. Benefits include a half-hour paid lunch break, paid vacation, monthly team events, performance bonuses, extended health benefits, and an RRSP contribution plan. We value the skills, clinical experience, and potential you bring to our team.

**Job Types**: Full-time, Permanent

Pay: $45,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- client care: 1 year (preferr

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