Box Office Representative
2 weeks ago
**About the Position**:The Box Office Representative responds to sales inquiries by phone, on-line, mail or in person at the box office in order to maximize single ticket and subscription sales. They are an important part of the overall audience experience at Theatre Aquarius. They enjoy providing patrons with exemplary customer service and strive to make a night out at the theatre enjoyable.
**Key Responsibilities**:
- Process individual ticket sales, subscription sales, exchanges, group and school bookings
- Request patron donations in conjunction with single ticket sales
- Conduct outbound sales and follow-up calls as part of season campaigns
- Provide information on events, policies, performance and other enquires from single ticket buyers, subscribers, groups, schools
- Maintain sales database and patron files
- Under the direction of the Box Office Manager, resolve patron complaints and escalate patron issues as required
- Assist with special projects or mailings as required
**Required Qualifications**:
**Education & Training**:
- Secondary School or equivalent combination of education and experience
**Experience**:
- 6 months to 1 year of experience in sales and customer service
**Knowledge/Skills/Abilities**:
- Computer and database literacy is essential, experience with Theatre Manager an asset.
- Effective interpersonal skills and the ability to deal with minor conflicts while achieving a positive outcome for the patron and the theatre
- Effective written and oral communication skills
- Excellent English language speaking skills as well as professional telephone manner
**Job Type**: Part-time
Part-time hours: 20 per week
**Salary**: $18.00 per hour
**Benefits**:
- On-site parking
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Hamilton, ON L8R 1A8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2023-08-04
Expected start date: 2023-08-28
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