Tech Implementation Coordinator
3 weeks ago
Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.
Summary:
Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.
Reporting to the Tech Implementation Coordinator and working in close collaboration with Foundry’s Tech Pod and Foundry centres, the Tech Implementation Coordinator is responsible for onboarding new centres to Foundry technology systems. This includes supporting with workflow mapping, assisting with the development and administration of a comprehensive range of in-person and online training programs with respect to Foundry’s technology systems, providing go-live support and ongoing support to centres. The Tech Implementation Coordinator is also responsible for keeping abreast with any updates or new features introduced and communicating these changes to the centres and updating training material as needed.
Qualifications / Skills and Education:
**Education**
Diploma in Business Administration/Management/Information Technology plus two (2) to three (3) years of experience with a software implementation project, or an equivalent combination of education, training and experience.
Valid BC Driver’s License beneficial as the role will require travel to different Foundry centres and the use of a personal vehicle for which mileage; meals or any lodging expenses will be reimbursed in accordance with the PHC policies.
**Skills and Abilities**
Proven skill and experience drafting workflows, policies, procedures and standards.
Ability to communicate effectively both verbally and in writing.
Ability to create training materials and edit training materials created by others.
Ability to train employees, including knowledge of adult learning principles, learning styles, facilitation skills, etc.
Ability to organize, prioritize and support scheduling training activities.
Ability to manage own work activities to achieve maximum efficiency.
Ability to identify and resolve issues, and recognize when to escalate.
Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
Physical ability to perform the duties of the position.
Duties and Responsibilities:
Assists with the development and implementation of training programs for technology systems used at Foundry.
Works with the Tech Implementation Manager and other stakeholders to create, maintain and standardize all training and orientation programs and materials and assessment tools to the extent possible, including the creation and roll out of new training materials and documentation related to new releases, updates or changes.
Supports onboarding of new Foundry Centres to Foundry Tech platforms, including project management, workflow mapping, scheduling meetings. Manages the delivery of training sessions and provides in-person go-live support to centres after launch.
Manages devices used by Foundry’s technology products, which includes setting up, inventory management, troubleshooting and creating user guides.
Provides regular updates to Tech Implementation Manager regarding progress and brings forward any areas of concern requiring attention, direction and support.
Assists with reproducing issues, testing fixes and updates and communicating updates and fixes to the Foundry centres.
Performs test run of the curriculum ahead of the actual delivery to identify any areas requiring further refinement, to ensure seamless learning experience for learners.
Provides on-going end user support, including assisting with troubleshooting, identifying options and implementing appropriate action as per Foundry’s Processes including escalations, providing additional support as needed and/or scheduling trainings or meeting as required.
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