Operations Specialist

3 weeks ago

Vancouver, Canada Vancouver Airport Authority Full time

**Position overview**

Do you thrive in a fast-paced environment with multiple competing priorities? Are you experienced in initiating and overseeing complex projects? Are you passionate about improving passengers experience at a major international airport?

Reporting to the Manager, Terminal Operations (Readiness and Delivery) the **Operations Specialist (Terminal Readiness)** will ensure existing, and newly implemented processes and procedures in the operational area are performing as designed and deliver projects and operational improvements with a short-, medium-, and long-term outlook.

**Key responsibilities include**:

- Provide guidance on key operational decisions to enable the seamless, optimized, and cost-efficient flow of passengers, bags and planes through the airport.
- Develop new programs to enable safe and efficient operations that benefit airport capacity with adherence to regulations and industry best practices. Complete justification and background analysis to initiate projects or initiatives.
- Perform data analysis to draw insights on how to improve operational and system performance. Use data models and tools to consider multiple scenarios.
- Work within several data models (Passenger Demand, Flights, Baggage, Pre-Board Screening, etc.) to analyze and create dashboards and other data visualizations using available tools and data algorithms. Engage with the Business intelligence team to continue improving data models.
- Build and maintain effective relationships with key stakeholders including Airlines, ground handlers and government agencies.
- Ensure all operational procedures are compliant with YVR, NavCanada, Transport Canada and IATA standards

**Key qualifications include**:

- 5 years of recent, related experience in an evolving, regulated environment or a major international airport, supplemented by a post-secondary degree in Business, Aviation Management, Airport Operations, Process Engineering, Logistics, Project Management, Technology, or other related field; or an equivalent combination of training and experience
- Experience in process/procedure analysis and design.
- Proven ability to quickly interpret and present complex data from interdependent sources
- Excellent communication, networking, interpersonal, negotiation, facilitation, and presentation skills, including experience presenting to large audiences

**Salary Range **:$80,932 to $105,773 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

**Who We Are**
YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

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