Retail Operations Specialist- Temporary

3 weeks ago

Vancouver, Canada Arc'teryx Full time

**Department**: Commercial - Retail Operational Solutions

**Reports to**:Director, Operational Solutions

**Location**:North Vancouver, B.C. or Remote

The Retail Operational Solutions team is looking for a Retail Operations Specialist to lead the operational calendar and support our intranet solutions for our retail fleet. In this role, you will strategically manage our Retail Operations Calendar, filtering initiatives and prioritizing projects for our retail fleet. You will develop and maintain store-facing and HQ-facing Calendar views weekly, manage all retail fleet invites, reminders, and calls, and collaborate with our Retail Strategic Initiatives team to support the development of our store labour model. You will also support in the design and implementation of our future retail intranet solution.
- You will work heavily with HQ Cross-Functional teams (Brand, Community, People & Culture, Product, and Retail Training) to manage labour impact on our retail stores and promote operational excellence. You will provide insight and a retail perspective on how projects, events, and holidays will impact our store fleet globally and across time zones. You will capture dates, validate information, flag risks, and escalate conflicts. Additionally, you will maintain our master distribution lists to ensure our target audience is being reached.

Please note this role is temporary for a twelve (12) month duration.

**Meet Your Future Team**:

- The Operational Solutions team designs the ideal conditions for stores to get sh*t done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement projects or launch initiatives to stores, develop store operating frameworks and define recurring processes.

**If you were the Retail Operations Specialist, here are some of the core activities you would be doing**:

- Developing, managing, and enforcing the Calendar submissions process
- Strategically filtering and prioritizing the initiatives through an excel model to mitigate significant labour impact
- Developing key inputs and data to support the excel and labour impact modelling
- Developing presentations for leadership to show the monthly labour investment and operational impact for Regional and Store Managers
- Leading meetings with Cross Functional partners on initiatives and rollout timing
- Creating HQ and store-facing InDesign Calendar views to share with our retail fleet and executive leaders
- Creating, managing, updating, and sending Outlook reminders and call invites to stores
- Presenting to key leaders across the company on project progress, risks, issues, actions, and decisions required
- Supporting to create and manage our Retail Intranet project plan as part of the overall Global Brand project plan
- Completing an assessment of current Intranet content and a mapping to future state
- Developing a content conversion approach to pull data from old systems to new systems
- Working with all key parties to manage and transition content from multiple areas (Current Intranet, SharePoint, MS Teams, Smartsheet)
- Supporting with configuration, requirements management and testing of the Intranet solution
- Enrolling key partners to deliver necessary elements to ensure project success
- Managing key retail stakeholders and consulting parties

**Are you our next Retail Operations Specialist?**:

- You have 2+ years work experience within a similar HQ-based role
- You have 2+ years work experience within a retail store role (management level preferred)
- You have a strong skillset in the full suite of MS Office and Adobe Creative Cloud (specifically InDesign)
- You have past experience or education in the field of program management
- You have strong knowledge of retail systems and in-store processes
- You have proven experience in creating a plan and managing against that plan
- You have excellent written and verbal communication skills with exceptional attention to detail
- You are able to prioritize and manage multiple tasks within tight deadlines
- You are adaptable and forward thinking
- You have a basic understanding of change management and training
- You are an excellent collaborator while also able to work effectively in a team
- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

**Equal Opportunity**

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business be

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