Front Desk Clerk, Hotel
7 months ago
Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
**Work setting**:
- Hospitality industry
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:
- Central reservation system (CRS)
- Spreadsheet
**Security and safety**:
- Credit check
- Criminal record check
**Work conditions and physical capabilities**:
- Attention to detail
- Work under pressure
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Reliability
- Team player
**Long term benefits**:
- Other benefits
**Other benefits**:
- Free parking available
- On-site amenities
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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