Clinical Administrative Supervisor

3 months ago

Toronto, Canada Vibrant Healthcare Alliance Full time

Reporting to the Manager, Health Services, the Clinical Administrative Supervisor is responsible for coordination of clinical operations to ensure high-quality, client-centred, integrated and responsive health services and programs in alignment with Vibrant’s mission, vision, goals and values. The position manages a team of medical secretaries and relief staff to ensure effective client flow and clinical administration.

You will be pivotal in fostering an inclusive healthcare setting where equity-deserving and barrier-free communities experience the highest quality access to care. By joining us, you will be part of a continually improving, supportive, and collaborative ecosystem that prioritizes clinical professional growth and development. Together, we aim to address our community's healthcare needs and advocate for systemic changes that promote health equity and inclusivity.

**Key Responsibilities**

Client Services Coordination
- Provides leadership and direction for coordinated intake, scheduling and medical secretary functions
- Monitors waitlists and wait times to support timely access of program and services to clients; makes recommendations to improve access and reduce wait times using a quality improvement lens
- Coordinates client communication including changes to clinic and program schedules, health resources and bulletins using multiple communication methods
- Provides support for systems coordination, navigation and access to community resources to improve access to healthcare, community supports and information for clients
- Provides guidance, direction and support to staff and clients in the resolution of service delivery issues or concerns
- Supports the Healthcare Manager to resolve scheduling issues required to address gaps in medical secretary staffing needs
- Participates in the development, implementation, monitoring and evaluation of programs and services and key performance indicators to inform business and service improvement opportunities
- Provides back up support in the absence of the Manager, Healthcare Services

Clinical Administration
- Coordinates the inventory management of medical and clinical equipment and supplies, including establishing and maintaining standard procedures for purchasing, procurement and management of external suppliers/vendors
- Instructs staff and monitors compliance on safe work procedures, occupational health and safety policies and requirements to ensure the safety of staff and clients
- Supports maintenance of client record systems, including lab results, correspondence, referral files and client intake and registration
- In collaboration with Manager, Healthcare Servies reviews and ensures that the primary care team is adhering to clinical documentation practices and provides feedback to address gaps
- Supports client care including but not limited to footcare, checking of vitals, injections, phlebotomy, wound care, identifying appropriate nursing interventions and chronic disease management, as needed
- Manages clinic space allocation and use and utilizes quality improvement approach to provide recommendations and implement strategies to improve use of space
- Participates on organizational committees (e.g. Joint Health and Safety committee etc.)

People and Resource Management
- Responsible for all aspects of people management for direct reports including recruitment, orientation, training, coaching, mentoring, conflict resolution, performance management and learning and development
- Promotes a culture which respects equity, inclusion, diversity and anti-racism and encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive work environment
- Monitors and manages all relevant budgets and resources to ensure financial accountability

**Qualifications**

You are committed to client-centered care, and passionate about working collaboratively in a community-based setting to address the social determinants of health, to reduce barriers and improve access to comprehensive health care for clients and the communities we serve.
- Registered Nurse or Registered Practical Nurse in good standing with the CNO
- Minimum 3 years of progressive experience in community health care service coordination or recent clinical experience in a healthcare setting
- Knowledge of continuous quality improvement to support best clinical practices and outcomes
- Knowledge of community resources and supports
- Experience providing supervision and oversight of staff
- Passionate about community health, and adept in navigating the complexities of care for barrier free populations.
- A champion of health equity, armed with excellent interpersonal and communication skills, and a proven ability to work independently and collaboratively in a multi-disciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.
- Proficient in electronic health records and a commitment

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