Supervisor, Home Child Care

3 weeks ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect, and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
Home Child Care is a dynamic and engaging team. You will be working to support a very diverse community of Caregivers, parents, and children. Our team contributes to the overall goals of Children’s Services to provide childcare that is Affordable, Accessible, High Quality, Equitable and Inclusive. Our team prioritizes and enables a supportive environment for all to thrive.

**The Opportunity**:
As Supervisor, Home Child Care you will oversee the delivery and administration of the Region’s licensed Home Child Care Program and participate in the development of same. This role will supervise a team of Home Child Care Consultants. You will have the responsibility of providing guidance and expertise to ensure quality childcare services and program compliance with legislation and policies. You will oversee contracted caregivers and agreement contracts with caregivers and clients.

You will supervise Home Child Care Consultants, Program Assistants, and student placements.
You will coordinate daily case management program activities and ensure client needs are met through appropriate and timely referrals.
You will consult with staff on program policies, legislation, invoicing processes, caseload, and resources. You will formulate case plans and solutions for cases and monitor caseload and compliance through file audits and review of monthly statistics and recommends adjustments.
You will authorize purchase of service agreements for new caregivers and administer wage enhancement subsidy for caregivers.
You will oversee caregiver payment process, ensuring payments are accurate based on attendance records. Investigates payment issues. You will also follow up with families regarding delinquent payments, options, and contract terms.
You will develop and deliver caregiver and community educational training program.
You will liaise with community partners and Home Child Care Association of Ontario to coordinate annual conference.
You will develop and administer caregiver service recognition program.
You will supervise the use and maintenance of information in the childcare registration and wait list system. You will troubleshoot system issues, provide access, and run reports. You will supervise the intake and processing of new clients and other related administrative activities.
You will develop and implement marketing strategies to recruit new caregivers and raise public awareness of the program.
You will identify staff training needs and develop opportunities for skill development, arrange for training events and design and supports individual learning plans.
You will supervise developmental screening of children and facilitates referrals to community agencies for formal assessments, and you will coordinate specialized services for children with special needs and authorizes placements for same.
You will develop, recommend, and maintain policies and procedures to ensure program compliance.
You will respond to inquiries, resolve complaints, and explain legislation/policies to parents, caregivers, and the public.
You will document and report child abuse to Child & Family Services, evaluate incidents, document and reports serious occurrences to the Ministry as required by legislation.
You will analyze the maintenance and tracking of program and service enrolment statistics.
You will assist the Manager in budget forecasting and implementation, control petty cash authorize staff purchasing statements, and approve caregiver payments.
You will investigate and resolve billing discrepancies with Finance and caregivers.
You will consult with other departmental staff regarding clients, consult with Legal Services regarding contracts and child injuries and consult with Public Health regarding communicable disease control.
You will collaborate with Ministry staff and other home childcare agencies and childcare programs. You will consult with boards of education and community agencies for referrals, contact community groups to arrange speakers and exchange information and maintain relationships with service clubs, community groups, childcare programs, and school boards to market the program.
You will back up the Manager and other supervisors in their absence.
Performs related duties as required.

Knowledge of the developmental and education

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