Full-time Administrator

2 months ago

Guelph, Canada Eramosa Physiotherapy Full time

**FULL-TIME ADMINISTRATOR IN GUELPH**

Eramosa Physiotherapy Associates (EPA) are a group of physiotherapist-owned clinics with 9 locations, around Guelph and surrounding areas. Over the past 27 + years, EPA has been providing evidence -based care, with an emphasis on manual therapy and exercise through our unique approach, Your Path to Improved Health. Our growth and success over the years is because of our incredible team of dedicated, passionate, and hard-working employees. EPA continues to build

At EPA, we believe that our strength lies in our commitment to our core values. If you exemplify these qualities, we want to hear from you:

- Professionalism
- Willingness to go above and beyond
- Dedication to ongoing Education & skills development
- Client focus
- Positive team member
- Adaptability

**Job Qualifications**

Are you an experienced client-centered health care administrator? Are you ready to be immersed in a fast-paced, high-volume clinic, offering front-line customer service, billing support, and schedule management. If so, we have an opening for a full-time permanent health-care administrator/receptionist.

As Administrator, you will provide support to our Bullfrog team with reception coverage, client bookings, billings and processing of insurance claims. We are looking for a highly organized and personable administrator with critical thinking and effective communication. Experience with Jane, EMR or CRM is A MUST for this role, as managing client data is the bulk of this role.
- Customer facing administrative experience, 3 years
- Medical Office Administration, 1 year
- Experience with Practice Perfect or similar EMR is preferred
- Diploma in Health Office Administration is preferred
- Critical Thinking and attention to detail
- The ability to multitask/prioritize
- Knowledge of medical terminology
- The ability to maintain confidentiality/Discretion

**Duties and Responsibilities include (but are not limited to)**:

- Log clinic statistics regarding clients and hours, using excel, on a weekly basis
- Provide continuous back-end administrative support for our main site and expansion site; primary function is ensuring laundry and clinic supplies remain fully stocked
- Ensure that the client reception area is cleaned
- Collect customer payment at the time of service and follow up on outstanding payments.
- Managing schedules for practitioners, while being able to coordinate appointments between multiple providers
- Greet clients and visitors upon arrival while providing excellent customer service for all questions or concerns.
- Complete general clerical tasks including scheduling maintenance, faxing/scanning paperwork and new client intake
- Register new clients in line with acceptable standards of the clinic; support clients in filling in medical and insurance forms at the clinic to avoid errors and inaccurate information.
- Provide accurate daily performance statistics and typing of referral and discharge letters
- Always exercise client confidentiality and adhering to privacy policy
- Other administrative tasks as assigned by the Clinic Lead Administrator

**Job Type**: Permanent Full - Time

**Starting Salary**:$19.00/hr

**Experience**:Customer Service 3 years, Administration 1 year

**Hours of Work**:Monday to Friday (8:00 am - 4:00 pm)

E_ramosa Physiotherapy Associates (EPA) is an equal opportunity employer. While we appreciate the interest of all applicants, we will contact only those selected for interviews. EPA is proud to provide employment accommodation during the recruitment process._

At EPA we are committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act. If you require an

**All Physiotherapy Administrative and Client Experience roles are currently filled. We are always looking to add to our growing team.**

**What We Offer**:

- Competitive total compensation package and educational allowance
- A progressive clinic that more than 120 doctors and orthopaedic surgeons refer to
- Over 30 seasoned and supportive Physiotherapists to learn from at our monthly clinical rounds (FCAMT, Pelvic Health, Concussion, and general Orthopaedic mentoring)
- Grow with us: Opportunities to lead and develop specialty programs, Clinical Lead roles and Partnership/ shareholder opportunities for seasoned EPA Physiotherapists
- Culture that supports continuing education and professional development
- 10 clinic locations, including our sports-based clinic at the University of Guelph

**Clinc Locations**:
**Our clinics are conveniently located within Southern Ontario, with our head office located in Guelph, ON.**
- ** Our clinics offer spacious rooms**:

- ** Offer a low volume, manageable caseload**:

- ** Large open treatment and exercise area**:

- ** Bright, spacious, open concept**:

- ** Majority of our locations have RMTs available to partner with, to provide optimal client care**
- **Keen interest and experience in manual therapy**

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