Full Time Administrator

3 months ago

Guelph, Canada Eramosa Physiotherapy Associates Full time

**About Us**
Eramosa Physiotherapy Associates (EPA) are a group of physiotherapist-owned clinics with 9 locations, around Guelph and surrounding areas. Over the past 27 + years, EPA has been providing evidence -based care, with an emphasis on manual therapy and exercise through our unique approach, Your Path to Improved Health. Our growth and success over the years is because of our incredible team of dedicated, passionate, and hard-working employees.

At EPA, we believe that our strength lies in our commitment to our core values. If you exemplify these qualities, we want to hear from you:

- Professionalism
- Willingness to go above and beyond
- Dedication to ongoing Education & skills development
- Client focus
- Positive team member
- Adaptability

**Job Qualifications**

Are you an experienced client-centered health care administrator? Are you ready to be immersed in a fast-paced, high-volume clinic, offering front-line customer service, billing support, and schedule management. If so, we have an opening for a part-time permanent health-care administrator/receptionist.

As Administrator, you will provide support to our Bullfrog team with reception coverage, client bookings, billings and processing of insurance claims. We are looking for a highly organized and personable administrator with critical thinking and effective communication. Experience with Jane, EMR or CRM is A MUST for this role, as managing client data is the bulk of this role.
- Customer facing administrative experience, 3 years
- Medical Office Administration, 1 year
- Experience with Practice Perfect or similar EMR is preferred
- Diploma in Health Office Administration is preferred
- Critical Thinking and attention to detail
- The ability to multitask/prioritize
- Knowledge of medical terminology
- The ability to maintain confidentiality/Discretion

**Duties and Responsibilities include (but are not limited to)**:

- Log clinic statistics regarding clients and hours, using excel, on a weekly basis
- Provide continuous back-end administrative support for our main site and expansion site; primary function is ensuring laundry and clinic supplies remain fully stocked
- Ensure that the client reception area is cleaned
- Collect customer payment at the time of service and follow up on outstanding payments.
- Managing schedules for practitioners, while being able to coordinate appointments between multiple providers
- Greet clients and visitors upon arrival while providing excellent customer service for all questions or concerns.
- Complete general clerical tasks including scheduling maintenance, faxing/scanning paperwork and new client intake
- Register new clients in line with acceptable standards of the clinic; support clients in filling in medical and insurance forms at the clinic to avoid errors and inaccurate information.
- Provide accurate daily performance statistics and typing of referral and discharge letters
- Always exercise client confidentiality and adhering to privacy policy
- Other administrative tasks as assigned by the Clinic Lead Administrator

**Job Type**: Permanent Full - Time

**Starting Salary**:$19.00/hr + depend on experience

**Experience**:Customer Service 3 years, Administration 1 year

**Hours of Work**:Monday to Friday (8:00 am - 4:00 pm)

E_ramosa Physiotherapy Associates (EPA) is an equal opportunity employer. While we appreciate the interest of all applicants, we will contact only those selected for interviews. EPA is proud to provide employment accommodation during the recruitment process. _

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: No less than 32 per week

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-07-24

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