Counter Sales Representative-4

6 months ago

Barrie, Canada Uni-Select Full time

Job Description:
Please remove the language you do not require for your job posting (French or English)
- ENGLISH

At Bumper to bumper, we offer challenging and rewarding career opportunities and are proud to be Canada’s leader in the distribution of automotive parts, tools and equipment to the automotive aftermarket. Our culture is built on professional excellence, collaboration, innovation and entrepreneurialism. We provide the tools and opportunities to help our people develop to their full potential.- Your role is important Important for you to know:Workplace location:

-Work hours:

-Weekly basis:

- Key Areas of Responsibility-
Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
Handle customer transactions; including sales, returns, defectives in a timely manner
-Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
-Reconcile their transaction history and drawer at the conclusion of each shift
-Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
-Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage and various product initiatives to enhance the customer experience and maximize inventory turns.
-Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
-Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
-Contribute proactively to improvements in branch sales and profitability
-Adhere to inventory control programs, in-stock standards and all operating procedures
-Effectively communicate with all store and support center team members, management and customers
-Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
- Requirements
Experience in the automotive aftermarket parts industry (min 1 year)- About Bumper to Bumper- Bumper to Bumper fosters and welcomes diverse teams and ideas: ideas that are new, different, and game-changing. We aim to build a culture where difference is valued, every team member has a seat at the table, and all voices are heard. It is thus our mission to attract and cultivate diverse perspectives by empowering our people to bring their authentic selves to work every day. _____________________________________- FRENCH- Chez Bumper to Bumper nous offrons des perspectives de carrière stimulantes et enrichissantes et sommes fiers d’être un leader canadien de la distribution de produits automobiles, d’outils et d’équipements destinés au marché secondaire de l’automobile. Notre culture repose sur l’excellence, la collaboration, l’innovation et l’entrepreneuriat. Nous vous donnons les outils et les opportunités nécessaires afin que vous puissiez vous réaliser pleinement.Votre rôle est important:

Vous fournissez un excellent service à la clientèle en vendant une gamme diversifiée de produits par téléphone, courriel ainsi qu’au comptoir.
Important à savoir:

- Adresse du magasin:

- Horaire de travail:

- Base hebdomadaire:

Vos principales responsabilités:

- Accueillir tous les clients (en personne ou par téléphone) avec une attitude positive et plaisante
- Vendre une gamme diversifiée de produits par téléphone, télécopieur, courriel ainsi qu’au comptoir. Promouvoir les marques privées et les canaux de commerce électronique le plus possible
- Fournir un niveau élevé de service à la clientèle, supporter les promotions et les opportunités de ventes incitatives
- Gérer les transactions clients y compris les ventes, les retours et les items défectueux en assurant les délais soient respectés
- Valider l’exactitude des commandes de pièces pour les clients et s’assurer qu’elles sont livrées de façon opportune et efficace
- Reconcilier l’historique des transactions et le tiroir-caisse à la fin des quarts de travail.
- Utiliser le logiciel de point de vente du magasin (PartsWatch), internet et catalogue papier pour chercher des pièces et des comptes clients ainsi que pour facturer et repérer des commandes
- Participer aux activités de commercialisation des magasins, maintenir les normes d’apparence, coordonner et collaborer avec les employés pour l’exécution des planogrammes, la présentation générale des produits, la gestion des stocks, la signalisation ainsi que toute autre initiative qui pourrait permettre d’améliorer l’expérience client et optimiser les tours d’inventaire
Qualifications:

- Expérience de travail en pièces d’automobiles (minimum 1 an)
A propos de Bumper to Bumper:

Bumper to Bumper encourage et accueille des équipes

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