Customer Service Specialist Css

2 months ago

Calgary, Canada KAG Canada Full time

KAG Is North Americas’ largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling and Kentrax Transport - KAG Canada If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply

Reporting to the Assistant Terminal Managers, the Customer Service Specialist (CSS) provides support to the day-to-day Operation in the Calgary Terminal through the efficient and professional administration of full-cycle customer service duties as related to our drivers’. Transportation experience considered an asset, but strong and professional interpersonal and communication skills a must. This position has the possibility of turning into a dispatcher role.

**This schedule will be 5 days on, 2 days off, 3 days on, 4 days off schedule**

**About the position**:

- Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources
- Ensuring drivers have adequate hours of service
- Establishing proper last contents on equipment
- Arranging for equipment to be available for fleet maintenance
- Preparing trailer loading instructions
- Planning routes for drivers by adding route or track points as required
- Ensuring delivery instructions are complete
- Providing instructions and answer questions from drivers
- Contacting off duty drivers to provide trip instructions for next on-duty status
- Communicating with drivers on any deviations with planned loads
- Communicating schedule requests to Assistant Terminal Manager
- Checking routing of completed trip compared to routing instructions
- Ensuring payload is up to maximum GVW and was loaded as per instructions
- Communicating changes to planned orders and update system as required
- Monitoring total mail and keeping system up to date
- Managing Driver Pay Portal
- Providing ETA as require and providing updated information to customers when changing plans
- Administering other duties as assigned such as site maps and fuel cards

**What you bring**:

- Prior dispatch experience is an asset
- Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
- Outstanding internal and external customer service skills
- Takes ownership of work responsibilities
- Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
- This position also requires strong communication skills
- Ability to prioritize and manage multiple responsibilities and work independently
- Previous experience in the transportation industry is beneficial

**What’s in it for you**:

- Very competitive compensation including immediate company-paid benefits package for you and your family
- We offer a wide range of other employee programs and incentives including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children
- Referral reward payments up to $2,000 available per successful hire (certain conditions apply)
- We listen to your ideas and give you an opportunity to make changes
- We have an uncompromising commitment to safety and lead by example every day through actively caring about one another

  • Customer Service Specialist

    2 months ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service Specialist

    3 days ago

    Calgary, Canada Blu Planet Recycling Inc Full time

    **Job Title**: Customer Service Specialist - Multi-Family **Location**: Calgary, Alberta **Employment Type**: Full-Time, Permanent Are you ready to make a difference in the recycling and waste management industry? At BluPlanet Recycling, we believe that every team member plays a vital role in shaping a sustainable future. As a recognized leader in Calgary,...

  • Warehouse Coordinator

    3 months ago

    Calgary, Canada CSS Office Solutions Inc Full time

    **Exciting Opportunity: Warehouse Coordinator at CSS Office Solutions** Do you thrive in a fast-paced environment where organization and teamwork are key? CSS Office Solutions, a leader in commercial furniture and corporate services, is seeking a dynamic **Warehouse Coordinator** to take the reins of our warehouse operations! As the key driver of all...

  • Warehouse Coordinator

    3 months ago

    Calgary, Canada CSS Office Solutions Inc Full time

    **Exciting Opportunity: Warehouse Coordinator at CSS Office Solutions** Do you thrive in a fast-paced environment where organization and teamwork are key? CSS Office Solutions, a leader in commercial furniture and corporate services, is seeking a dynamic **Warehouse Coordinator** to take the reins of our warehouse operations! As the key driver of all...

  • Customer Service Specialist

    2 days ago

    Calgary, Canada BluPlanet Recycling Inc Full time

    **Job Title**: Customer Service Specialist - Multi-Family **Location**: Calgary, Alberta **Employment Type**: Full-Time, Permanent Are you ready to make a difference in the recycling and waste management industry? At BluPlanet Recycling, we believe that every team member plays a vital role in shaping a sustainable future. As a recognized leader in Calgary,...

  • Commercial Furniture Installer

    1 week ago

    Calgary, Canada CSS Office Solutions Inc Full time

    Are you good with tools? Can you read and interpret floor plans and office configurations? We're seeking dedicated and skilled individuals to join our incredible team as Furniture Installers! This means you're someone who can dismantle, and reassemble desks or workstations, and other office furnishings. As a member of the crew, you will be responsible for...

  • Customer Service Specialist

    3 months ago

    Calgary, Canada Convoy Supply Full time

    CUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • Customer Service Specialist

    2 months ago

    Calgary, Canada Kaizen Automotive Group Full time

    Kaizen Automotive Group is one of the fastest growing Automotive Groups in Canada. As one of Canada’s 50 Best Managed Companies, we are always looking to expand and grow our business. Valuing accountability, integrity, and professionalism, Kaizen Automotive Group is proud to continuously employ the best people. We are currently looking to hire a **CUSTOMER...

  • Customer Service Specialist

    7 months ago

    Calgary, Canada Kaizen Automotive Group Full time

    Kaizen Automotive Group is one of the fastest growing Automotive Groups in Canada. As one of Canada’s 50 Best Managed Companies, we are always looking to expand and grow our business. Valuing accountability, integrity, and professionalism, Kaizen Automotive Group is proud to continuously employ the best people. We are currently looking to hire a **CUSTOMER...

  • Customer Service/admin

    3 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    **Company Overview**: Join our dynamic team at Executive Mat Service. We are committed to delivering exceptional service and value to our clients. As we continue to grow, we are seeking a dedicated Customer Service Administrative professional to join our team. hours - Monday - Friday 9:00-5:30 **Responsibilities**: - Manage incoming calls and...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at MOCHANIC'S AUTO SERVICE.ResponsibilitiesRespond to Customer Inquiries: Provide timely and accurate information to customers regarding their services, addressing any concerns or issues they may have.Arrange Billing and Refunds: Efficiently...

  • Customer Service Renewal Specialist

    2 weeks ago

    Calgary, Alberta, Canada Blackline Safety Full time

    About the RoleBlackline Safety is a world leader in developing and manufacturing wirelessly connected safety products. As a Customer Service Renewal Specialist, you will be an integral part of our Client Success team, ensuring a seamless and exceptional customer experience.

  • Administration/customer Service

    3 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Administration/customer Service

    2 weeks ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Service Advisor

    4 weeks ago

    Calgary, Canada German Car Specialist Ltd. Full time

    As the primary contact for our customers this important role ensures a high level of customer satisfaction and retention. You will contribute to the operational effectiveness of our service business by warmly greeting customers, understanding how they use their automobile and their requirements, managing their expectations, advising on recommended repair...

  • Customer Service Specialist

    2 months ago

    Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...

  • Customer Service Assistant/admin

    6 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Solutions Specialist

    6 months ago

    Calgary, Canada MAPLE LEAF SELF STORAGE INC. - Royal Vista Full time

    We didn’t get to be one of the best and fastest growing self storage companies in Western Canada by accident. Our secret is great people. We’re good because we have talented, enthusiastic and hardworking individuals who thrive on providing exceptional customer service. And right now, we are looking for more quality people to join our exciting and...

  • Customer Service

    4 weeks ago

    Calgary, Canada Aveiro Sleep Full time

    Aveiro Sleep/Sleep Medix, a leading Sleep and Respiratory service provider, is dedicated to enhancing the well-being of individuals by offering comprehensive Home Sleep Apnea Testing (HSAT), CPAP therapy, and respiratory support services across Western Canada. **Job Description**: As a **Customer Service/ Resupply Specialist**, you will play a pivotal role...

  • Customer Service Specialist with Technical Expertise

    4 weeks ago

    Calgary, Alberta, Canada GADGETS MAKEOVER INC.] Full time

    Job SummaryGADGETS MAKEOVER INC. is seeking a highly skilled Customer Service Specialist with technical expertise to join our team. This role requires strong communication skills, technical knowledge, and experience working in retail environments.About the RoleThe ideal candidate will have experience working with computer and technology systems, as well as...