Supervisor, Facilities Operations

21 hours ago


Waterloo, Canada Region of Waterloo Full time

**Career Opportunity**

The Region of Waterloo is currently recruiting for a:
**Full Time Supervisor, Facilities Operations**

Department: Corporate Services

Division: Facilities and Fleet Management

Hours of Work: 35 hours per week

Location: 150 Frederick St, Kitchener

Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
Facilities and Fleet Management (FFM) division is part of the Corporate Services Department. FFM team provides support to over 720 owned or leased Regional buildings, and Fleet Management supports over 900 Regional vehicles. FFM is a team of dedicated employees who are responsible for new constructions, renovations, security, service contracts, asset management, accommodation plan, energy management, sustainability and fleet management.

**The Opportunity**:
Reporting to the Manager, Facilities Operations, this new and exciting opportunity would be well suited for a transformational change leader who is looking to be part of a dynamic team. The Supervisor, Facilities Operations will be responsible for managing a range of jobs/staff, including team facilities maintenance technicians and skilled trades (e.g., plumbers, gas technicians, electricians, carpenter), general maintenance staff (grounds, building), work coordinators, administrative staff (e.g., work scheduling, customer service/work reception), and summer students in a project management matrix framework. This role will also be accountable for supervising contractors in carrying out the safe operation and maintenance of regional facilities (e.g., administration, long term care, public housing, landfill, water services, transit, paramedic services, police), ensuring efficiency, cost-effectiveness, and environmental standards compliance.

As Supervisor, Facilities Operations, you will analyze data, proactively plan for, and manage projects to ensure building assets are maintained per legislation, policies, and procedures.

You will assign projects and tasks to staff based on resource requirements and other considerations.

The role will include planning short/medium-term building operations work, and supervising daily work (corrective, demand, emergency, preventive) on mechanical equipment; elevators; environmental and building automation systems (e.g., electrical, plumbing, fire alarm, sprinkler, pneumatic, solid state), general maintenance, and parking enforcement.

You will also act as a main point of contact for building occupants/tenants, and neighbouring properties, regarding maintenance and repair work, including complaint resolution.

You will supervise work order and office administration, and coordination of work and scheduling functions, including a work order management system.

You will be expected to participate in an official on-call supervisor rotation.

You will assist Manager and program/project management staff to prepare capital and operating budgets for repairs, renovations, and replacements.

You will develop, implement, and maintain a preventive maintenance program.

You will also be responsible for developing and implementing training and education programs for staff.

**Bring Your Knowledge and Experience**:
The requirements for this position would normally be acquired through progressively responsible related experience and an educational background such as journeyperson status in a building-oriented discipline (e.g., carpentry, electrical, mechanical, plumbing), or a related diploma/degree (e.g., Construction, Mechanical Engineering Technology, Certified Engineering Technology), or other relevant equivalent.

Strong knowledge of facility management, building maintenance, and operations practices, procedures, technologies, and standards, including building codes and regulations.

Knowledge of corporate policies, procedures, and standards; building maintenance practices and industry standards; relevant municipal by-laws; local utilities standards; relevant legislation (e.g., health and safety, industrial and construction, tenant-related, Building and Fire Codes, long term care, green energy, environmental, technical standards and safety); and collective agreements.

Ability to organize and coordinate maintenance work and schedule staff to optimize cost effectiveness and efficiency in a unionized environment.

Leadership, human relations, and communications skills to supervise, train,


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