Arena and Facility Attendant

6 months ago

Waterloo, Canada City of Waterloo Full time

**Position Description**:
**Accountabilties**:

- Perform a wide range of operational, maintenance, administrative and construction activities within the Recreation Services Division of the Community Services Department, with occasional assistance to other facility location(s) and/or departments
- Provide excellent customer service, professional and effective communication with the public as a representative of the City and facility - daily interaction with facility users, able to resolve customer problems with positive solutions and outcomes
- Maintain arena ice conditions, operate ice resurfacer, and complete ice maintenance and repair duties
- Maintain pool water conditions, filtration systems, and perform pool maintenance duties such as vacuuming and backwashing the pool. Ensure safe pool water quality and chemistry is maintained, follow proper disinfection protocols for pool fouling occurrences, and regularly record conditions of pool equipment and water chemistry
- Perform general cleaning to maintain facility spaces in a safe and sanitary condition for day to day operation by sweeping, mopping, cleaning washrooms, change rooms, dressing rooms, window cleaning, snow shoveling and ice removal, garbage pick up, disinfecting, and replenishing supplies as needed.
- Perform general maintenance duties in the overall facility such as painting, replacing light bulbs, and making minor repairs
- Respond to on-site emergencies in accordance with policies and procedures (e.g. facility emergency response, medical emergencies, vandalism, incident and security reporting)
- Participate in special event operations and service delivery, including setting up and taking down of equipment, temporary seating, and staging, installing and removing arena glass and ice surfaces, and providing basic AV support
- Assist with training, orientation, and guidance of part-time Operations Associates, including delegating and assigning job duties
- Maintain appropriate work records, including updating log books, incident and accidents reports, timesheets, duty sheets, and other reporting is completed as required
- Monitor and record compressor room readings
- Adhere to all relevant health and safety related policies, procedures, and standards
- Perform additional related duties as requested by Recreation Services operations
- May be required to participate on various City teams and initiatives

**Minimum Qualifications**:

- Minimum Grade 12 diploma
- Minimum of 18 months of related work experience in arena and recreation facilities operations, maintenance and associated equipment use; related work experience obtained within the last 5 years is required
- Successful completion of ORFA Safe Ice Resurfacer Operator training with first 3 months of employment
- Successful completion of ORFA Basic Refrigeration, or to be obtained within first 3 months of employment
- Sucessful completion of Certified Pool Operator (CPO) certificate or to be obtained within first 6 months of employment for positions that work at Waterloo Memorial Recreation Complex or Moses Springer Community Centre
- Must hold or be willing to obtain the Certified Ice Technician (CIT) designation
- Must hold or be willing to obtain valid First Aid, AED certification
- Holding a valid and current TSSA Refrigeration Operator Class “B” Certificate considered an asset, or willingness to obtain TSSA “B” Certification
- Familiarity and able to demonstrate knowledge, skills and experience with all aspects of arena and recreation facility operations including building and mechanical operations, refrigeration compressor operations, ice making, ice rehabilitation and repair, pool operations related to a designated Class “A” pool operation (pump, filtration systems, pool chemistry and water quality monitoring), special event set-up/move-out/operational delivery aspect for special events
- Exceptional customer service skills with proven ability to deal cooperatively, efficiently and effectively with external and internal customers, the public, user groups, and other external agencies
- Knowledge and understanding of safe work practices, standards, and legislation (Occupational Health and Safety Act, WHMIS) and able to use appropriate PPE
- Ability to work as an effective team member and contribute to a supportive team environment
- Excellent organization skills and the ability to act independently as required, exercising good judgment, and safe and appropriate practices and procedures
- Ability to lead and supervise other team members (part-time staff)
- Physically able to perform all activities in this area of work in a safe manner (i.e. lifting, climbing and working above ground level on ladders, scaffolds, upright lifts, walking for extended periods of time etc.)
- Valid MTO ‘G’ class driver’slicence in good standing with driver’s abstract acceptable to the City is required to perform the job
- A satisfactory police criminal record and judicial matters check wil

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