Program Coordinator

3 months ago

Mississauga, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth company team today**

**Job Summary**:
**Key Responsibilities**:

- Operate as the principal liaison with the client, managing and resolving matters pertaining to, but not limited to, Contractual and sourcing, Operations, HS&E, Compliance, WO management, Service Level Agreements & Invoicing.
- Build and maintain strong, long-lasting, mutually beneficial customer relationships across the entire portfolio.
- Serve as the tactical lead for all activities within the account.
- Develop & implement tactical planning through renewal phase and future tender phase(s).
- Develop a trusted advisor relationship with key stakeholders.
- Engage & collaborate with internal teams on contractual & service delivery issues to ensure the timely and successful delivery of our service, ensuring client needs are met.
- Support Finance, AR & Billing to ensure adherence to client invoicing practices to avoid any delays or issues in payment including final review of consolidated invoices for contract services, monitoring of invoice aging & ad-hoc spend billing analysis.
- Generate quality Performance Scorecards and Trending Analysis. Provide oversight to ensure adherence to stated KPIs, providing feedback, coaching & support.
- Forecast and track key account metrics including, but not limited to, growth, performance to SLAs, HS&E, financials, identifying and addressing performance outliers and opportunities.
- Support the management of all contract amendments and work with internal teams to implement prescribed changes.
- Support the accuracy & maintenance of the client asset inventory database and PM schedules.
- Prepare Quarterly Business Reviews with the client, present & support detailed analysis and trending of financials, work order management, and performance to SLAs & special projects.
- Assist with high severity requests or issue escalations.
- Participate / Lead client meetings.
- Maintain integrity of the database & Ainsworth systems including MOP’s, financial reports, opportunity reports, contract documents, equipment lists, maintenance schedules, ensuring regions have what they required to meet customer commitments and deliver Contract training to internal teams as required.
- Acts as a full team member to provide critical support as needed to all phases of the sales, renewal, and execution process, including administrative support as appropriate.
- Oversee the handling of the Major Accounts Quotation activity. Ensure content consistently meets unique client quote submission requirements. generate monthly quote activity logs, following up on aged quotations with our customers and review rejected quotations to understand the customers’ needs so we can adjust our approach to secure the work.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.

**Education and Experience**:

- Exceptional interpersonal skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Excellent listening, negotiation, and presentation skills
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence while paying strict attention to detail.
- Ability to prioritize work activities based upon customer / financial impact to desired business goals.
- Related account management experience, preferably within a service / sales or technical work environment preferred. Technical Experience would be considered a definite asset.
- Minimum of 3 years of experience in a client-facing role working with large and/or mid-market clients
- Internal advocate. Experience collaborating with cross functional teams to enhance customer experience.
- Analytical skills and utilizing data to influence decision makers and quantify opportunities.
- A track record of successfully leading and growing partnerships and building strong relationships with both internal and external teams.
- Experience leading & delivering client-focused solutions based on customer needs.
- Speed, resourcefulness, ownership, resiliency. Proactive, entrepreneurial spirit. Comfortable working in a fast-paced environment and navigating ambiguity.
- Coachability, interest & ability to implement feedback, and a dedication to continuous improvement.
- Proficient skills within: Advanced Microsoft Word, Excel, PPT.
- Demonstrated ability to perform work independently, solid organizational skills and attention to detail.
- Stron

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