Service Officer, Client Service, Day-to-day

3 months ago


Montréal QC, Canada Scotiabank Full time

Requisition ID: 208713

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose of Job**:
Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Is this role right for you? In this role you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:

- Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
- Day to Day i.e., indexing, inquiries, investigations etc.

and thereby adhering to established Operating Performance Commitments (OPCs).
- Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
- Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
- Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:

- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
- Facilitate decision making processes by providing timely, meaningful and easily available data.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
- Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
- Perform other related duties as assigned.

**What you will be doing?**
- Operates independently to execute day-to-day operations within authorized limits
- Reviews and processes high volumes of daily transactions originated by customers, management or a B/F system
- Ensures customer identification is executed through Authentication processes
- Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required.
- Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as required
- Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable).
- Provides national coverage between the hours of operation
- Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required.
- Participates in cross-training to broaden skillsets across different areas

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
- Working knowledge of Retail, Corporate and Commercial products, services and procedures
- Proven customer service skills, as well as flexibility to adapt to changing environments.
- Thorough knowledge of the Bank’s transactional services
- Effective communication (written & verbal) and Organizational Skills
- Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, product



  • Montréal, QC, Canada Day & Ross Full time

    **You belong at Day & Ross.** National Account Executive Full-Time Montreal, QC The National Account Executive is responsible to work on opportunities with multiple supply chain needs including TL, LTL, Logistics and INTL, representing the business to all levels of decision makers within the accounts. The purpose of this role is to solution sell the...


  • Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 208471 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Title: Service Officer, Client Service - Business Banking Operations (Montreal, QC) - 2 open positions** Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans,...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 200641 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **2 positions open**: Service Officer, Client Service - Business Banking Operations **Purpose** Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are...

  • Day Porter

    2 months ago


    Montréal, QC, Canada CBS Maintenance Ltée. Full time

    **Job Title**: Day Porter **Location**: 1190 avenue des Canadiens-de-Montréal **Company**: CBS Maintenance Inc. **Job Type**: Full-Time **Salary**: $22.00/hour **Main Duties and Responsibilities**: **Food Handling & Service** - Purchase fruits, vegetables, and other requested food items from the grocery store located across the street. - Organize, cut,...


  • Montréal, QC, Canada Allfix Service Group Ltd Full time

    **Job Overview** We are seeking a motivated and dependable **Mobile Service Technician** to join our dynamic team in and around Montreal. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of systems and equipment, including locksmithing, door and window repair, appliance repair, chimney repair, garage door repair,...


  • Montréal, QC, Canada Purves Redmond Limited Full time

    **Job Overview** Established in 1959, Purves Redmond Limited (PRL) is an innovative and entrepreneurial insurance brokerage and employee benefits consulting firm based in Toronto with offices in Vancouver, Montreal and Calgary. We have an exciting opportunity in our growing Montreal (or Vancouver) office for a client services representative on our Client...

  • Service Technician

    1 week ago


    Montréal, Canada Service Instukem Ltee Full time

    **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** As a Service technician, you will be part of a dynamic team that helps maintain the performance of dishwashers and...


  • Montréal, QC, Canada Evolving Web Full time

    Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level? Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be...


  • Montréal, QC, Canada Evolving Web Full time

    Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level? Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be...


  • Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** Client Management is accountable for the overall client experience and satisfaction with RBC Investor Services (“RBCIS”), ensuring that what we deliver and how we deliver it, aligns with, or exceeds their expectations. The role brings technical and working knowledge of all client activities and touch points...


  • Montréal, Canada Day & Ross Full time

    Are you an OO seeking MON-FRI work AND making over $165,000 a year? Limited positions - APPLY NOW! **_The pay you need, the perks you want, the respect you deserve!_** **Drive with Day & Ross for**: - **Mon-Fri 11 hours per day**: - **$640 per day**: - **Start time 1800**: - **Paid for ALL customer pickups and deliveries**: - **Paid wait time at...


  • Montréal, Canada Day & Ross Full time

    Limited positions - APPLY NOW! **_ The pay you need, the perks you want, the respect you deserve!_** **Drive with Day & Ross for**: - **Home every other day**: - **Avg 500 mi per day - lanes run between Mississauga, Ontario & Moncton NB**: - **all lanes have set rates-**: - **P/up trl in yard in Anjou needed to arrive for sched p/up time - depart...


  • Montréal, Canada Day & Ross Full time

    Are you looking for full time, permanent, local work AND earn between $117,000-$143,000? Limited positions - APPLY NOW! **_The pay you need, the perks you want, the respect you deserve!_** **Drive with Day & Ross for**: - **Mon-Fri - 0700 start time** - **Home Daily!**: - **Consistent revenue**: - **Day & Ross Inc. Paid Licensing**: - **Paid Fuel...

  • Salon Coordinator

    7 months ago


    Montréal, Canada Marbella Day Spa Full time

    **About us** Marbella Day Spa is a small business in Montréal, QC. We are professional and agile. Our work environment includes: - Food provided - Growth opportunities - **Join our team as a Salon Coordinator and be part of a dynamic salon environment**_. As a Salon Coordinator, you will play a crucial role in ensuring smooth operations, providing...


  • Montréal, Canada Service Instukem Ltee Full time

    **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** As an Electromechanical service technician, you will be part of a dynamic team that helps maintain the performance...


  • Montréal, QC, Canada WTW Full time

    **Description**: Would you like to help support the growth of a global company that works with 91% of the Fortune Global 500? Do you have a passion for building relationships with customers and creating great work environment for them? Do you have experience running office operations? If so, we have an exciting opportunity to join our Facilities Services...


  • Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada BFL Canada Full time

    Job Details Description **WHO ARE WE?** Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free...


  • Montréal, Canada BFLC Full time

    **WHO ARE WE?** Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their...