Portfolio Manager

5 months ago

Surrey, Canada Fraser Health Full time

Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?:
**Build on your education and career experience as you**:

- Develop, lead and mentor a team of staff supporting Digital Patient and Provider Experience via telephony services across the organization
- Translate business requirements into an efficient operational services, aligning strategies to DPPE’s vision
- Ensures project design and delivery by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned.
- Provide leadership and consultation on solutions and technologies including provincial interoperability initiatives.
- Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager. Monitors the level of support to ensure requirements and expectations of the contract(s) are met.

**To join our team, we will look for you to have**:

- Bachelor's degree, Certificate or Diploma in Electrical Engineering, Computer Science or related field.
- Five (5) years recent experience performing voice and communications business solution planning, implementation and migration.
- Experience with telephony systems technology (e.g. Cisco, Avaya, VOIP, HPC&R etc.)
- At least five (5) years of related experience in a large complex organization.
- At least three (3) years of experience managing strategic, complex telephony projects
- Additional training and skills in leadership, ITIL service management certification, project management (PMP) and healthcare standards is preferred.
- Applicants with network administration, CompTIA Network+, CCNA, CCNP and CCIE certifications should consider applying.

**If** **this** **sounds** **like** **the** **ideal role** **for** **you,** **here** **are** **more** **reasons** **why** **you** **should** **apply**:

- A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
- Phenomenal opportunities for support and management roles are available as you advance within the organization.
- Competitive salary package, including comprehensive health benefits coverage.
- A chance to create a difference in the world of health care.

Take ownership for your own performance and seek to model integrity, resilience and confidence We are passionate about building an engaging environment that supports and challenges others to achieve their goals. We would like you to join us in this outstanding opportunity

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health**:
**Responsibilities**:

- Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and conducts strategic planning in the development of business cases, and process re-engineering initiatives.
- Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance and direction to team members.
- Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned. Ensures that projects and initiatives are aligned with the Fraser Health strategic plan.
- Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary.
- Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements

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