Portfolio Manager

Salary

The salary range for this position is CAD $54.16 - $77.86 / hour
Job Summary

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 48,000+ staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We are proud of the innovation, dedication, integrity and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Position Highlights:

The Digital Patient and Provider Experience portfolio has a permanent Portfolio Manager position available to support the Connected Systems area within Fraser Health. This challenging and fulfilling job will allow you to combine your healthcare experience and information systems knowledge with your proven leadership skills

Fraser Health has recently introduced an innovative Digital Twin platform which creates digital replicas of patients and healthcare processes to monitor, predict, and optimize health outcomes. The system integrates data from various sources to map out a patient's journey, and uses machine learning algorithms to analyze data and identify those at risk of developing complex health issues. The initiative contains a “digital front door” including an "Ask Fraser" chatbot that makes accessing healthcare services more convenient through smartphones and computers, helping patients find the right care based on their location, symptoms, and service availability.

As a member of a highly collaborative Leadership Team, you will focus on the sustainment and enhancement of Digital Twin, Digital Front Door, and Health Information Exchange technologies, operationalizing the capabilities that have been launched to date to expand their scope and impact to additional business areas. You will coordinate and oversee work assignments and activities of team members, forge partnerships with clinical leadership, and work closely with the software vendors.

We are looking for a passionate, dedicated, and curious individual who is committed to improving customer digital experiences and maintaining customer service excellence.

Build on your education and career experience as you:

• Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned
• Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders
• Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned
• Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments
• Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements
• Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues
• Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware

Are you passionate about joining our team? We will be looking for you to have:

• Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related study

• Seven (7) years of related experience in a large complex organization including at least three (3) years' experience as a Project Manager

• Experience with health and corporate information systems.
• An equivalent combination of education, training and experience may be acceptable.

Valued Benefits:

A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields. We offer a competitive compensation package, including comprehensive health benefits coverage.

Come work with dedicated professionals who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health:

The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation of application architecture. Leads and is accountable for enterprise-wide business and clinical information systems projects; manages timelines and resources; develops project budgets provides leadership to team members and facilitates service design, transition and operations management strategies. Coordinates the work of and supervises assigned staff. Coordinates the procurement and management of external services and devises strategies to ensure long term and maximum utilization of information and technologies. Provides direct supervision to assigned staff.

Responsibilities

1. Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and conducts strategic planning in the development of business cases, and process re-engineering initiatives.
2. Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance and direction to team members.
3. Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned. Ensures that projects and initiatives are aligned with the Fraser Health strategic plan.
4. Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary.
5. Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements; investigates and responds to grievances of a confidential nature; represents management up to and including Step 3 of the grievance process; attends third party hearing with the representative of the Employer.
6. Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates from assigned team leaders on project status.
7. Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware. Monitors and reports on budget variances if necessary and discusses with project sponsor as required.
8. Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented. Provides updates on project status and all aspects of the project as required.
9. Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters.
10. Champions project management methodologies and best practices through mentoring, coaching, and communicating with team members, business units and staff. Leads, assigns and/or advises staff with regards to operational requests or issues from customer areas.
11. Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem solving merging business needs. Provides recommendations on the use and evolution of applications and tools.
12. Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager. Monitors the level of support to ensure requirements and expectations of the contract(s) are met.
13. Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes. Provides input into application development and into the use of new technology for inclusion in the technology architecture. Provides consultation and advice to senior management on application technology alternatives and solutions.
14. Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and/or leads discussion as required.

Qualifications

Education and Experience

Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related study or equivalent combination of education, training and experience. Seven (7) years of related experience in a large complex organization including at least three (3) years' experience as a Project Manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of large project teams in an environment that constantly changes and that has fluctuating priorities.
• Advanced knowledge of information management, business processes, technologies and applications.
• Knowledge of all components of a technical architecture and health and corporate information systems.
• Ability to translate business needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives.
• Diplomatic negotiation skills and the ability to influence. Understanding of and the ability to manage the political climate of the organization.
• Ability to provide input into project budget development, manage assigned dollars and estimate financial impact of application architecture alternatives.
• Demonstrated decision making ability within complex and diverse issues.
• Physical ability to perform the duties of the position.
  

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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