Operations Manager

3 days ago

Brantford, Canada Hampton Inn Hilton Brantford Full time

**Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?**

Imagine an exciting and rewarding career managing a newly renovated hotel with an expanding family business in Canada. Our goal is to make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.

BIG PICTURE:
The Operations Manager is charged with general oversight of all hotel operations for this newly renovated hotel planning to out of covid. They will provide hands on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized and expenses are effectively controlled. you will establish daily priorities and will support and direct the on-going activities of department heads in key functional areas such as administration, the front desk, housekeeping, and maintenance to ensure that all operations run smoothly and efficiently.

RESPONSIBILITIES:
You will have complete responsibility for all hotel operations

Oversee sales and marketing initiatives

Recruit, train and support all associates and ensure optimal performance in accordance with established hotel brand standards

Compliance with Federal & Provincial Labor laws

Ongoing review of staff to ensure adherence to established policies and procedures

Establish and maintain open collaborative relationships with team members, partner Managers, and owners

Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses

Oversight of Marketing, Front office, Guest services and community involvement.

Oversight of housekeeping and maintenance functions

Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout

Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll

Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed

Participate in revenue management calls, sales calls and owner meetings

Balance cost controls with exceptional customer service and associate satisfaction

Manage vendor relationships and negotiate service agreements

Strive to deliver a consistent guest experience

Ensure employees are motivated and also satisfied with their work

Manage the room rates daily

Control payroll cost within predetermined parameters

Oversee effective use of hotel resources and breakfast/guest supply inventory

Pass Quality Assurance evaluations

**Qualifications**:
**3+ years minimum as Hotel Operations Manager or equivalent hotel experience**

**sales & marketing experience preferred.**

**Bachelor's degree or equivalent work experience**

**Excellent customer service**

**Knowledge of Hilton OnQ experience preferred**

**Pleasant, courteous, empathetic, fast acting, professional, friendly**

**Strong communication skills**

**Demonstrate organization and multi-tasking abilities**

**Able to work in a team environment**

**Familiar with common computer software programs**

**Ability to influence and achieve results in the areas of profitability and REVPAR**

**Highly motivated individual with strong leadership skills**

**Ability to hire, train, coach, guide, reward and develop staff, with emphasis on continuous improvement in guest service quality**

**Detail oriented, passion for service.**

**Local area market experience a plus**

**Job Types: Full-time, Permanent**

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $45,453.00-$55,610.00 per year

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

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