Account Activity Fraud Agent

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

You'll be joining CIBC's Fraud Contact Centre. As a Fraud Agent you'll monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
- At CIBC we enable the work environment most optimal for you to thrive in your role._ _Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._
- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
- Satellite Internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is April 1st, 2024. Our Contact Centre is open Monday to Sunday, 7:00 AM - 12:00 AM EST. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours including evenings, weekends, and holidays.

How You’ll Succeed- Analysis - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.- Data Collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.- Collaboration - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices

Who You Are- You can demonstrate experience in COINS/ECIF, PRM, RCM, Netquery and Webview.- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver results- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

Skills

  • Fraud Agent, Debit Prevention

    7 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Fraud Officer

    3 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to Client's and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will review...

  • Fraud Officer

    4 weeks ago

    Toronto, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to Client's and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will review...

  • Fraud Officer

    7 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Officer, you...

  • Director, Fraud Prevention

    3 weeks ago

    Old Toronto, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Director, Fraud Prevention

    3 weeks ago

    Old Toronto, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Director, Fraud Prevention

    3 weeks ago

    Toronto, ON, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Director, Fraud Prevention

    4 weeks ago

    Old Toronto, Canada TripArc Inc. Full time

    Job Description: We are seeking a highly skilled and experienced Director of Fraud Prevention to lead our efforts in preventing and detecting fraudulent activities within our organization. The ideal candidate will possess a deep understanding of fraud prevention strategies, internal audit and compliance, and have a proven track record of implementing...

  • Fraud Officer

    7 days ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate...

  • Fraud Officer

    2 weeks ago

    Toronto, Canada RBC - Royal Bank Full time

    Job SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Officer, you...

  • Analyst, Fraud Controls

    5 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Fraud Officer

    3 weeks ago

    TORONTO, Canada Royal Bank of Canada Full time

    Job SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Officer, you...

  • Manager, IT Security

    6 days ago

    Toronto, Canada Scene+ Full time

    **Who we are** Join Scene+ and be part of Canada's most robust lifestyle loyalty program with over 13 million members and growing! We are a trusted brand, driven by the belief that there's always something to look forward to with rewards for every kind of life. Our goal is to become Canada’s favourite loyalty program by nurturing our Members with rewards...

  • Fraud Officer

    3 weeks ago

    TORONTO, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.  You will...

  • Payment and Fraud Associate

    2 weeks ago

    Toronto, Canada BET99 Full time

    BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values**:challenging the status...

  • Fraud Officer

    3 weeks ago

    Toronto, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate...

  • Fraud Specialist

    3 days ago

    Toronto, Canada OFX Full time

    Company Description **Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence. At OFX, you’ll have the opportunity to reach beyond...

  • Analyst, Fraud

    5 days ago

    Toronto, Canada PC Financial Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague. **Location**: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of...

  • Analyst, Fraud Controls

    5 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Senior Inbound Fraud Advisor

    3 weeks ago

    Toronto, Canada Scotiabank Full time

    Purpose Contributes to the overall success of the Inbound Fraud team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The Senior Inbound...