Analyst, Fraud Controls

3 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

As a member of the Fraud team, you’ll work in a fast-paced Contact Centre where you’ll make a meaningful difference in our clients’ lives. As a Analyst, Fraud Controls, you’ll monitor client transactions and provide a wonderful client experience while mitigating fraud losses. You will identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity. You’re flexible to work our contact Centre hours which may include evenings and weekends.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis._
- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How you’ll succeed- Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.- Teamwork - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigations, reach resolutions, and share best practices.- Data collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.-
- Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who you are- You can demonstrate experience in COINS/ECIF, PRM, RCM, Netquery and Webview.- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Analytical Thinking, Customer Experience (CX), Fraud Investigations, Fraud Monitoring, Group Problem Solving, Reporting and Analysis

  • Fraud Analyst

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Bilingual Fraud Analyst Required Skills and Experience * - Candidate will have a minimum of 2-4 years of analyst experience in Financial Services (Risk Management, Fraud Management, Credit, Client Service, Business Process Improvement). - Experience in synthesizing complex information to make client-related recommendations. - Monitors and analyzes various...

  • Fraud Analyst

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Bilingual Fraud Analyst Required Skills and Experience * - Candidate will have a minimum of 2-4 years of analyst experience in Financial Services (Risk Management, Fraud Management, Credit, Client Service, Business Process Improvement). - Experience in synthesizing complex information to make client-related recommendations. - Monitors and analyzes various...

  • Fraud Analyst

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Bilingual Fraud Analyst Required Skills and Experience * - Candidate will have a minimum of 2-4 years of analyst experience in Financial Services (Risk Management, Fraud Management, Credit, Client Service, Business Process Improvement). - Experience in synthesizing complex information to make client-related recommendations. - Monitors and analyzes various...

  • Fraud Analyst

    5 days ago

    Toronto, Canada Insight Global Full time

    Bilingual Fraud AnalystRequired Skills and Experience *- Candidate will have a minimum of 2-4 years of analyst experience in Financial Services (Risk Management, Fraud Management, Credit, Client Service, Business Process Improvement). - Experience in synthesizing complex information to make client-related recommendations. - Monitors and analyzes various...

  • Fraud Analyst

    5 days ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    Trader’s Fraud Analyst will be responsible for providing effective and efficient fraud analysis. The Fraud Analyst will report into the customer service team, and work closely cross functionally with the Product Owner of Fraud. The Fraud Analyst will be responsible for ad moderation, monitoring, detecting, documenting, and investigating online classified...

  • Part-Time Fraud Analyst

    1 month ago

    Toronto, Canada Interac Corp. Full time

    Part-Time Fraud Analyst At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like...

  • Aml/atf/fraud Analyst

    4 days ago

    Toronto, Canada Duca Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Senior Fraud Analyst Rogers

    2 days ago

    Toronto, Canada Rogers Full time

    Senior Fraud Analyst Rogers Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers...

  • Senior Fraud Analyst Rogers

    22 hours ago

    Toronto, Canada Rogers Communications Full time

     Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge...

  • Senior Fraud Analyst Rogers

    17 hours ago

    Toronto, Canada Rogers Communications Full time

     Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge...

  • Anti Fraud Consultant, Fraud Risk Management Program

    1 month ago

    Toronto, Canada SBI Canada Bank Full time

    SBI Canada Bank (“SBIC”) is a Schedule II bank and is the subsidiary of India’s largest bank, State Bank of India. The Bank is operating in Canada since 1982 and provides retail and corporate banking services. SBIC has grown organically, spreading its retail and digital banking solutions across provinces of Ontario and British Columbia. We are focussed...

  • Fraud Risk Analyst

    4 weeks ago

    Toronto, Canada Peoples Group Full time

    **About us**: Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience. Our culture here at...

  • Fraud Officer

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** Participates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments. **What is the opportunity?** As a Fraud Officer, you...

  • Business Intelligence Analyst

    4 weeks ago

    Toronto, Canada Block Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions...

  • Fraud Officer

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate...

  • Manager, Fraud Analytics

    2 days ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 199324Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.  The Manager, Fraud Analytics contributes to the overall success of the Fraud Management Group in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...

  • Manager, Fraud Analytics

    2 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 199324 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager, Fraud Analytics contributes to the overall success of the Fraud Management Group in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business...

  • Senior Manager, Fraud Strategy

    1 month ago

    Toronto, Canada Tangerine Bank Full time

    ? In this role, you will: Work with cross-functional partners to identify opportunities to strengthen the Bank’s fraud detection and prevention ecosystem Support in the design and delivery of the fraud strategy roadmap; balancing fraud loss prevention with customer experience Identify, consolidate and present key control points and metrics throughout...

  • Senior Manager, Fraud Strategy

    19 hours ago

    Toronto, Canada Scotiabank Full time

     Requisition ID: 194569Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal...

  • Fraud Officer

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Officer, you...