Administrative Assistant/receptionist

**THE COMPANY**

Paul Davis has pioneered the restoration industry with quality care and efficient handiwork. Our brand has spread to more than 370 individual franchises throughout Canada and the United States. Paul Davis professionals are certified leaders in emergency restoration, reconstruction and remodeling after fire and smoke, extreme weather, water release, flooding, and mould damage. We respond quickly to reverse property damage so people and businesses can return to normal. From commercial reconstruction to single family homes, Paul Davis puts people and their property first.

Paul Davis is an innovator and leader within the insurance restoration industry and has been for over 50 years. As we continue to develop and grow, we are always searching for great people to join our team.

**POSITION**

We are currently looking for a talented individual to support our team, receiving customers requests and performing accounts receivable tasks. The Administrative Assistant/ Receptionist primary role is to support the project management teams to achieve our key performance indicators in accordance with the insurance companies and Paul Davis' required protocols. They provide exceptional customer service and make sure we effectively manage our accounts receivable.

**MAIN ROLES AND RESPONSIBILITIES**
- Provides reception duties and assists customers to determine needs while providing excellent customer service over the telephone.
- Maintains excellent customer relations to detect and resolve issues and concerns.
- Manages receivables and prepares monthly accounts receivable statements.
- Manages Equipment Tracking entries and ensures the correctness of the Customer Responsibility Forms.
- Opens and distributes mail in a timely manner.
- Manages and maintains all filing systems in the office.
- Plans work priorities and oversees all administrative functions of the office.
- Handles filing, typing, record keeping, etc.
- Manages office supplies.
- Job closings.
- Updates Paul Davis Call Routing and local Adjusters with on-call changes each week.
- Sends material samples for validation.
- Issues invoices.
- Delegates new assignments to project management team, creates job files and enters the information in various computer programs.
- Other duties as assigned.

**DESIRED SKILLS AND TRAITS**
- College Diploma in Business Administration or related areas.
- 2 years previous experience with customer service.
- 2 years previous experience with administrative duties.
- Experience with Accounts Receivable is an asset.
- Knowledge of business practices and management techniques.
- Ability to handle and resolve recurring problems.
- Ability to establish priorities, work independently and proceed with objectives with mínimal supervision.
- Excellent communication skills (verbal and written).
- Investigation/problem solving skills.
- Time management/budget management.
- Detail oriented.
- Organization/multitasking.
- MS Office (Excel, Word, Outlook, Teams).
- Ability to lift 25 lbs(filing).
- Available to work overtime when necessary.

**JOIN OUR TEAM**

Watch this video to learn more about what motivates us at Paul Davis.

**COMPENSATION**

A competitive compensation package, including base salary and benefits (Health, Dental, Vision Care) will be provided.

**Benefits**:

- Extended health care
- Vision care
- Dental care
- Life insurance
- On-site parking
- Company pension

We thank all applicants for their interest, however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We are observing the public health guidelines to make sure our employees feel safe at work.

**Experience**:

- Office Administration: 1 year (required)

Work Location: One location

Application deadline: 2023-02-07