Client Care Coordinator

**THE COMPANY**

Paul Davis has pioneered the restoration industry with quality care and efficient handiwork. Our brand has spread to more than 370 individual franchises throughout Canada and the United States. Paul Davis professionals are certified leaders in emergency restoration, reconstruction and remodeling after fire and smoke, extreme weather, water release, flooding, and mould damage. We respond quickly to reverse property damage so people and businesses can return to normal. From commercial reconstruction to single family homes, Paul Davis puts people and their property first.

Paul Davis is an innovator and leader within the insurance restoration industry and has been for over 50 years. As we continue to develop and grow, we are always searching for great people to join our team.

**POSITION**

We are currently looking for a detail oriented individual to support our management team. The Client Care Coordinator's primary role is to track our key performance indicators, document processes and proofread documents in accordance with the insurance company’s and Paul Davis' required protocols. They contribute to timely project completion through effective use of our specific computer programs.

**MAIN ROLES AND RESPONSIBILITIES**
- Continuously review projects to ensure client's and Paul Davis' Key Performance Indicators (KPIs) and Service Level Agreement (SLAs) are being met.
- Follow-up with project managers to ensure task completion or, if possible, complete the task on own initiative.
- Work with project managers, on a daily basis, regarding projects requiring attention and/or approaching deadlines to ensure a consistent delivery of service.
- Maintain accurate and up-to date electronic and paper job files. This involves updating information, entering progress dates, and uploading notes, photos and other documentation, all within the established timelines.
- Work with project managers to complete all job-related invoicing from the client (insurance companies), customer or Mortgage Company.
- Edit and proofread reports and correspondence.
- Participate in company and team meetings.
- Other duties as assigned.

**DESIRED SKILLS AND TRAITS**
- Minimum 2 years experience working as an administrative assistant
- Analytical, detail oriented, team player, problem solver.
- Task oriented: 90% of time will be spent working on computer.
- Strong grammar and spelling skills.
- College Diploma in Business Administration or related course preferable.
- Coordinating projects in an office environment is an asset.
- Experience in Construction, Home Building or Project Management is an asset.
- Highly effective organizational skills and the ability to complete multiple tasks at any given time.
- Experience with Symbility, Xactimate, XactAnalysis, Encircle and RMS is a definite asset.
- Proficiency with Office 365 (Excel, Word and Outlook).
- Type 50 words per minute.
- Ability to lift 25 lbs (filling).

== > Weekly hours: 37.5 hours (9am to 5pm, 30min unpaid lunch time).

**JOIN OUR TEAM**

Watch this video to learn more about what motivates us at Paul Davis.

**COMPENSATION**

A competitive compensation package, including base salary and benefits will be provided.

**WHAT EMPLOYEES TALK ABOUT PAUL DAVIS** **WINDSOR-ESSEX**

"Since day one the owners and staff at Paul Davis have made me feel very comfortable. The owners treat all the stall like family and everyone is very helpful. Owners and management gave me all the training and tools required to ensure a long and successful career." (Project Estimator)

" Great owners, good project leads. Very hard work but they treat their employees excellently."(Technician)

COVID-19 considerations:
To keep our workplace safe during the pandemic, we are observing the public health guidelines. Employees are to wear masks in common areas, respect physical distancing and observe other measures to make sure our employees feel safe at work.

**Job Type**: Permanent

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
Remote interview process; Personal protective equipment provided or required; Social distancing guidelines in place; Virtual meetings;
Sanitizing, disinfecting, or cleaning procedures in place.

Application question(s):

- Why do you believe this is a good job for you?

Work Location: One location

Application deadline: 2023-01-16