Account Executive

3 days ago

Remote, Canada Zippin Full time

Our time is valuable. We are all tired of waiting in line. With the convenience of online shopping and delivery services for every type of business everywhere, shoppers are demanding the same frictionless experience when it comes to shopping in a store. There's never been a more exciting time in retail for Zippin to deliver a cutting-edge shopping experience that will provide the highest level of service and anticipate the needs of shoppers.

Zippin has developed the next generation of checkout-free technology enabling retailers to quickly deploy frictionless shopping in their stores. Zippin’s technology is being used by retailers on four continents to power checkout-free experiences in a wide variety of venues such as stadiums, offices, airports and train stations, convenience stores, hotels, convention centers and residential buildings.

In August of 2021, we closed a $30 million Series B funding round with participation from new and existing investors including OurCrowd, Maven Ventures, Evolv Ventures and SAP. This new round brings Zippin’s total funding to more than $45 million. This round comes on the heels of significant progress we’ve made in recent months, including signing numerous new accounts, launching multiple new public checkout-free stores, and further solidifying their leading technology within the future of retail.

Zippin is hiring another Account Executive to accelerate our growth in the sports, airport and convention center segments.

You will be the expert consultant in autonomous retail for our clients. You'll find creative solutions for our client's store's planogram, store layouts and desired integrations. You’ll use your entrepreneurial spirit to do what it takes to get the deal across the finish line. You could find yourself creating spreadsheets to analyze shelf capacity or diagrams to determine if there are camera obstructions.

Internally, you will be the customer's voice working closely with Ops, Engineering and Finance. Furthermore, you will be an integral part of developing sales processes and strategy reporting to the Director of Business Development.

This position can be remote in the US or Canada.

**Responsibilities & Duties**:

- Proactively manages clients and their projects with empathy as the primary contact.
- Diligently captures all customer requirements and negotiates solutions to problems.
- Clearly communicates technology's capabilities and limitations in a consultative capacity.
- Efficiently writes proposals including formal SoWs or RFP responses.
- Manages the contracting process from negotiation to signature.
- Qualify inbound leads and manage the account from introduction to launch.

**Qualifications & Skills**:

- 2+ years of experience in a client-facing role in project management, account management, customer success or business development for enterprise accounts with $100,000+ of ACV.
- Excellent communication skills especially in writing.
- Extremely detail oriented and organized.
- Capable of creating diagrams, floor plans or other visuals to explain ideas clearly.

**Nice to Haves**:

- Experience using Excel for analysis.
- Understanding of software technologies especially in payments, app integrations and machine learning.
- Experience working with food service providers, sports teams, convention centers or quick service restaurants.
- Retail Domain Experience.

**Working at Zippin**:
We are a global and collaborative team, building a world class company and inspiring Zippiners to grow with us. We foster a consciously inclusive culture by empowering individuality and building a diverse brand people dream to be a part of.

We love what we do and the people we do it with. Let’s know more than just what you have done. We want to know who you are, What are your passions and talents. Come build the future with us

**Our Vision**:
To be the operating system for the automated store.

**Our Mission**:
Accelerate the world’s adoption of checkout-free stores.

**Our Values**:
Zippin is a values-based organization. We have a culture shaped by a clear set of ground rules establishing a framework and principles for decision-making, behaviors and a sense of community.
- ** Innovation** - We have an ambitious vision, and any change, especially the zealous kind, requires big ideas.
- ** Integrity** - We trust each other, and that trust is the foundation on which our relationships both internally and externally are built.
- ** Continuous Improvement** - We see everything as improvable, and work at finding ways to do so, and enjoy moving toward our goals.
- ** Accountability** - Our teammates have intrinsic enjoyment in taking ownership and delivering on what they say they will.
- ** Customer Focus** - We care most about what benefits our customers - shoppers, retailers and partners.

**Tech Stack at Zippin**:
**Our Culture and Benefits**:
Our employees and culture make Zippin a wonderful place to work. Our work environment provides the energy of a sta

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