Account Manager

2 months ago


Montréal, Canada Civalgo Full time

Si tu es en quête d’un pouvoir décisionnel et un sentiment d’impact élevé, ça tombe bien Notre équipe est actuellement à la recherche d’un(e) Account Manager & Customer Success Representative pour contribuer au succès de notre solution révolutionnaire dans le secteur de la construction au Canada et aux États-Unis.

Civalgo, une _startup _montréalaise fondée en 2017, offre une plateforme opérationnelle qui relie la planification des travaux au suivi des performances et à l'analyse avancée de la productivité.

Notre slogan « Les données au travail » résume parfaitement ce que nous essayons d'accomplir. Nous sommes fermement convaincus que le secteur de la construction peut être considérablement amélioré en utilisant la grande nature prédictive de notre industrie pour obtenir des résultats basés sur des données.

**Ta contribution**:

- Gérer l'ensemble du processus de déploiement des nouveaux clients, de la prise en charge des ventes à la configuration et à la formation, en veillant à ce que les clients déploient la plateforme aussi rapidement que possible.
- Fournir un service de classe mondiale aux plus grandes et aux plus petites entreprises de construction au Canada et aux États-Unis.
- Dispenser des séances de formation qui éduquent et habilitent les nouveaux utilisateurs, illustrant les avantages du logiciel, communiquant efficacement la valeur aux clients et inspirent confiance et foi en notre produit.
- Favoriser et cultiver les relations avec les clients en utilisant une connaissance approfondie de l'industrie et du produit.
- Recueillir les commentaires des clients sur le produit et les partager avec les équipes concernées.
- Créer des vidéos et des textes d'accompagnement pour partager les changements de produits avec les clients.
- Collaborer fréquemment avec les départements de produit, d'ingénierie et de vente pour s'assurer que le produit, les ventes et le succès du client sont alignés les uns avec les autres.
- Être proactif, informer et aider les clients sur les nouvelles fonctionnalités, les mises à jour, les offres et les promotions.
- Assurez le suivi des renouvellements en gardant trace des dates d'expiration des produits des clients - qu'elles soient mensuelles, trimestrielles ou annuelles - et suivez les clients pour renouveler leurs contrats.
- Encourager les ventes incitatives et les ventes croisées pour atteindre les objectifs des clients, ce qui crée l'occasion d'introduire des produits et services de qualité supérieure.

**Ce que nous t’offrons en retour**:

- Une politique généreuse en matière de congés, y compris des vacances annuelles et une semaine de vacances pour le Temps des Fêtes
- Un salaire compétitif (pour de vrai)
- Des activités d’équipe payées chaque 8 semaines
- Mode de travail flexible et hybride (seulement 1 jour/semaine en présentiel)
- Un bureau ouvert, conçu pour mousser la collaboration et la créativité
- Un bureau accessible en métro, situé en plein cœur de Montréal
- Un environnement de travail Apple
- Ta participation active et un pouvoir de décision maximum
- Un travail polyvalent et des possibilités d’avancement
- Le sentiment d'avoir un impact significatif dans un domaine en révolution
- Travailler auprès de personnes brillantes et attentionnées qui contribueront à ton épanouissement

**Le profil idéal pour combler notre équipe**:
Si tu te reconnais dans ce qui suit, on veut te connaître
- 3+ ans d'expérience en déploiement, gestion de compte ou implication dans des programmes de succès client dans un environnement de plateforme SaaS B2B.
- Une expérience dans le secteur de la construction est souhaitable.
- Communication professionnelle : oral et écrit (français et anglais).
- Faire preuve de ténacité et d’un esprit d’initiative favorisant l’apprentissage continu
- Maîtrise d'outils tels que Hubspot, Slack, Notion, Zoom, Clickup, Loom.

Civalgo est un employeur offrant l'égalité des chances. Nos employés sont sélectionnés sur la base du mérite. Nous ne croyons pas à la discrimination fondée sur la race, la couleur, le sexe, l'orientation sexuelle, la religion, l'origine nationale ou l'âge.


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