Customer Service Analyst

1 month ago


Scarborough, Canada Absolute Canada Ltd. Full time

_**About the Role**_

As a _Customer Service Representative for _our Absolute Canada brand, you will be responsible for assisting accounts and customers with their needs and queries. You will be the voice of our brand and will focus on creating the best customer experience possible, building quality relationships and promoting Absolute Canada's products and services.

Footwear product knowledge is an asset but not required.

**Job Duties**
- Manage data input and item creation via CRM/Sage ERP;
- Handling step by step procedures on EDI Sales Orders;
- Inventory management and data processing;
- Coordinating inbound/outbound shipments and ensuring timely delivery;
- Assisting Sales Manager with seasonal quotes to customers;
- Identifying and resolving customer complaints or returns;
- Purchase order management and shipment delivery;
- Liaison with development team on the seasonal product lines;
- Maintaining accurate customer information;
- Assisting other departments;
- Overseeing special projects;
- **Qualifications and Skills**_

The individual must be have strong written and verbal communication skills as well as be organized, detail-oriented, able to follow instructions, have analytical skills and work independently with some supervision. Also, the individual must have PC proficiency, data entry skills, strong computer skills especially MS Office (Excel and Word) and general math skills.

Pay: $35,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Purchasing and Office: 1 year (required)

Work Location: In person

Expected start date: 2024-10-14



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