Children Clinical Services Manager

7 days ago


Thunder Bay, Canada North of Superior Counselling Programs Full time

Salary range: $ 78304.09 - $ 93373.57 per annum
- potential salary increases may include a sliding scale based on the hire date anniversary and a 1.5% increase effective April 1, 2025, as per the Collective Agreement

**Benefits**
- Competitive and comprehensive employer-paid health and dental benefits, along with paid sick time
- The Healthcare of Ontario Pension Plan (HOOPP)
- 12 paid days off to honour and observe statutory holidays, including a holiday shutdown during the winter break
- 4-weeks’ vacation* with 3 Family Care Days and 3 Floater Days pro-rated for the first year of employment

*vacation entitlement increases based on the number of years of employment.

**Other Benefits**:

- Expense claim reimbursement for mileage and meals when travelling across the district
- Flexible work schedule per accrual of flex time
- Opportunities for growth and professional development
- Agency Wellness Committee initiatives

**Recruitment Incentive**:

- Recruitment allowance of $1500
- Accommodation allowance of $500.00 monthly for (3) months
- Upon successful completion of probation, the employee will have access to an agency-paid training incentive of their choice, within the alignment of their job-specific role, of up to $1000.00 to be used within (6) months of employment.

**Summary**

The Children's Clinical Services Manager (CSM) is a full-time permanent role based on-site, in-person in Geraldton, ON. The CSM is an active contributing member of the Leadership Team of North of Superior Counselling Programs (NOSP) and reports directly to the Executive Director. The CSM provides direction, supervision and leadership for inter-disciplinary staff across the agency, with the goal of supporting staff for success within their respective roles. The CSM has the additional responsibility of participating in and taking an active role in program planning, management and evaluation and engaging in cross-sectoral and broader community relationships/partnerships with the goal of facilitating the delivery of efficient, evidence-based and quality programs and services for individuals, families and communities across the District of Thunder Bay. In doing so, the CSM is expected to work in alignment with NOSP funding agreements and agency policy and procedure and within a Recovery Framework.

This CSM position is responsible for leadership of the Children’s Services team and back-up coverage of Adult Services, as required, District-wide.

**Core Competencies**
- Recovery focused and person
- centered orientation
- Effective planning, organizational and time management skills
- Mindful and self-reflective
- Critical thinking skills
- Adaptable and flexible
- Excellent communication skills
- Accountable and dependable
- Sound decision-making skills
- Strategically and operationally oriented
- Partnership development and relationship building skills
- Confident and competent in working with a variety of IT platforms and technology
- Ability to work both independently and within a team
- Exceptional leadership skills
- Sound clinical acumen
- Creative and innovative
- Resourceful

**Job Duties and Responsibilities**

Management and Administrative Responsibilities:

- Participate as a collaborative member of the Leadership Team in program planning, management and evaluation, ensuring programs are developed, rolled out, delivered and managed in alignment with agency funding agreements, in keeping with evidence-based practice, utilizing a LEAN framework and within a Recovery framework.
- Support and manage programs and partnerships in alignment with agency accountabilities, including funding contracts, Memorandums of Understanding (MOUs), Project Charters, etc.
- Represent NOSP on community Committees and Networks and participate in various community initiatives as assigned by the Executive Director and/or agreed upon by the Leadership Team.
- Gain and maintain an understanding of presenting issues within the community for which this position is site and regional lead, and the presenting issues as they influence the programs and services delivered across the District by NOSP, and communicate and strategize around the same to the Leadership Team in an ongoing manner.
- In collaboration with the Executive Director and broader Leadership Team, respond to compliments, concerns and complaints from the community.
- Respond to and document in a timely manner, serious occurrences, imminent risk concerns and in-house incidents and forward the same to the Executive Director.
- Monitor, collect, analyse and submit data, bringing forward concerns, opportunities and/or recommendations, resulting from the same, to the Leadership Team.
- Participate in the development of an annual, individualized work plan, supporting NOSP’s annual operating plan which, in turn, supports NOSP’s strategic plan.
- Develop a District-wide travel schedule, collaboratively with the Leadership Team, to ensure personal presence across all sites on a routinely s


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