Service Manager

3 weeks ago

Saanichton, Canada Sherwood Marine Centre Full time

In business since 1982, Sherwood Marine Centre is Vancouver Islands largest marine dealership located on the Saanich Peninsula. We carry a large inventory of both aluminum and fiberglass boats, inflatables, outboards, trailers as well as a large showroom full of parts and accessories. Our goal is to be at the forefront of customer satisfaction by providing top of the line service to give our customers the best on-the-water experience.

We are looking for a Service Manager to lead our team of 8 - 10 technicians and yard associates. You are an individual who is focused on building and maintaining strong customer relationships, driving team productivity and thrives on delivering high quality service while working in a fast-paced environment.

**The Service Manager is a key leadership position and will be responsible for**:

- Manage the team of technicians, apprentices, and service writers
- Efficient scheduling to maximize staff utilization, profitability, and customer satisfaction
- Maintain customer contact throughout the job cycle - estimates, diagnostics, and invoicing
- Ensure all work orders are completed and invoiced in a timely manner
- Inspecting quality of work and ensuring boat is clean prior to customer pick up or delivery
- Resolving customer service issues in a prompt, courteous manner
- Liaise with sales and internal teams as required on service issues, new boat deliveries and opportunities
- Maintenance of all mechanical equipment on the premises
- Manage insurance and warranty claims
- Working with the Parts department to ensure proper stocking of high use parts
- Assist in the recruitment of marine technicians and installers
- Establishing SOPs

**Requirements and Qualifications Include**:

- Outstanding customer service
- A positive, helpful attitude
- Exceptional verbal and written communication skills
- Ability to multitask and establish priorities in a busy environment
- Ability to motivate, coach and lead teams through change and growth
- Good working knowledge of MicroSoft Office and other productivity software
- Valid driver’s license, clean driving record and ability to tow trailers
- Accountable, reliable and able to maintain a flexible schedule
- Marine knowledge not required but would be an asset
- Experience with Lightspeed an asset

Full Time, Tuesday - Saturday

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$40.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Every Weekend

Work Location: One location

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