Customer Service Specialist

3 days ago


Winnipeg, Canada Paladin Airport Security Services Full time

Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

We are currently hiring Facilitators based out of Winnipeg Airport.

**Why Paladin?**

**Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.**
- You receive top industry wages
- You have the opportunity to advance and grow your career
- You receive comprehensive benefits

**What do Facilitators do?**

**With your commitment to providing exceptional customer service and ability to communicate in both English and French, you will support a positive passenger experience by**:
- Proactively identifying opportunities to assist passengers through the screening process
- Understanding and communicating CATSA Standard Operating Procedures (SOP’S) to passengers in both English and French
- Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passengers preferred language
- Providing support to passengers who require assistance due to special needs such as mobility or hearing/vision loss
- Offering physical support of passenger belongings where required
- Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOP
- Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service
- Building, maintaining and delivering understanding of diversity and inclusion principles and cultural awareness

**What you bring to PASS**:

- Demonstrated experience working in a fast-paced customer facing role for a minimum of 1 year
- Fluent and French and English
- Experience working under pressure in a heavily regulated environment
- Exceptional ability to communicate simply, clearly and effectively with diplomacy
- Ability to deliver exceptional customer service while demonstrating empathy and active listening skills
- Ability to understand and describe the screening process to passengers as required
- Experience adapting to customer needs and providing effective solutions or options where appropriate
- Experience or knowledge of Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Official Languages Act (OLA), American Sign Language (ASL), and familiarity with principals of diversity and inclusion / cultural awareness are all considered to be strong assets
- Physical ability to support passengers with reduced mobility and their belongings
- Physically able to stand and walk for extended periods
- High School Diploma/GED
- 18 years or older
- Canadian Citizen or Permanent Resident
- Ability to obtain Transport Security Clearance and other advanced clearances as required
- Open availability to work any required shift in a 365, 24/7 environment

**Pourquoi Paladin?**

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous engageons à une culture de travail respectueuse, inclusive et diversifiée.
- Vous recevez les salaires les plus élevés de l'industrie
- Vous avez l'opportunité de progresser et d'évoluer dans votre carrière
- Vous bénéficiez d'avantages sociaux complets

**Que font les Facilitateurs?**

**Grâce à votre engagement à offrir un service client exceptionnel et à votre capacité à communiquer en anglais et en français, vous soutiendrez une expérience positive pour les passagers en**:

- Identifiant proactivement les opportunités d'assister les passagers lors du processus de contrôle
- Comprenant et communiquant les Procédures Opératoires Standard (SOP) de l'ACSTA aux passagers en anglais et en français
- Utilisant vos compétences bilingues (français/anglais) pour communiquer avec les passagers tout au long du processus de contrôle dans la langue préférée des passagers
- Fournissant un soutien aux passagers ayant besoin d'assistance en raison de besoins spéciaux tels que la mobilité ou une déficience auditive/visuelle
- Offrant un soutien physique aux biens des passagers lorsque nécessaire
- Comprenant le processus de contrôle pour les passagers voyageant avec des objets sacrés ou spirituels et en veillant à ce que le processus de contrôle soit conforme aux SOP de l'ACSTA
- Collaborant étroitement avec l'équipe de contrôle, y compris les agents de contrôle et les responsables, pour offrir un service client exceptionnel
- Construisant, maintenant et diffusant une compréhension des principes de diversité et d'inclusion et de la sensibilisation culturelle.

**Ce que vous apportez à PASS**:

- Minimum 1 an d’expérience professionnel dans un rôle en contact direct avec la clientèle dans un environnement dynamique
- Maîtrise du français et de l'anglais
- Expérience de travail sous pression dans un environnement fortement réglementé
- Capacité exceptionnelle à communiquer de manière simple, claire et efficace avec diplomatie
- Aptitude à offrir un service



  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...


  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...


  • Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...


  • Winnipeg, Canada ERLPhase Power Technologies Ltd. Full time

    ERLPhase Power Technologies Ltd 74 Scurfield Blvd, Winnipeg, MB, Canada, R3Y1G4 **Position**:Customer Support Specialist **Reports to**:Operations/Production Manager **Location**:Winnipeg, MB, Canada **Opportunity**: ERLPhase Power Technologies Ltd is looking for a professional, proactive and detail oriented individual for the position of Customer Support...


  • Winnipeg, Canada Searcy Trucking Ltd Full time

    Searcy Trucking Ltd. is thrilled to announce that we are experiencing rapid growth and are actively seeking talented individuals to join our dynamic team in Winnipeg and Altona, Manitoba. If you are passionate about making a difference and thrive in a fast-paced environment, we want to hear from you! The Customer Service Specialist will provide support to...


  • Winnipeg, Canada Future Transfer Co. Inc. Full time

    Customer Service Specialist Location: 169 Lowson Crescent, Winnipeg, MB Our People Can Tell the Future. Maybe You Can Too. We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our...


  • Winnipeg, Canada Winnipeg Full time

    **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Winnipeg Supply Heating, Air Conditioning and Plumbing **Location Address**: Winnipeg, MB **Join the team of experts and realize your true potential!** **Why You Should Join the Service...


  • Winnipeg, Manitoba, Canada Purolator Full time

    Overview: Purolator is a leading integrated freight, package and logistics solutions provider in Canada. We are committed to delivering our customers' promises by providing exceptional customer service.Salary: The estimated annual salary for this role is approximately $42,000 CAD based on 20 hours of work per week at $20.24 per hour.Job Description:At the...


  • Winnipeg, Canada Carte International Full time

    **ABOUT THE POSITION**: The Customer Service - Quotation Specialist is responsible for providing support to current and potential customers, including expediting specific firm orders and resolving technical issues. This role is also responsible for the preparation of engineered-to-order transformer price quotations for the on-off project needs and larger...


  • Winnipeg, Canada Sunwest Screen Graphics Full time

    Do you have an unwavering commitment to Customer Service? Would your friends describe you as a great communicator, but even better listener? Do you get your energy from others and would describe yourself as a masterful relationship builder? If you answered “Yes”, then keep on reading as we may have the perfect position for you! **SUNWEST **is an award...

  • Culinary Specialist

    3 months ago


    Winnipeg, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Reporting to the Director of Sales, the Culinary Specialist will play a pivotal role in...


  • Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time

    We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team as a Warranty Administrator. This role is responsible for addressing customer concerns with technical questions and warranty matters in an efficient and friendly manner.The ideal candidate will have a positive can-do attitude, excellent interpersonal skills,...


  • Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time

    About the RoleWe are seeking an exceptional Customer Service Specialist to join our team in Manitoba, Canada. As a key member of our organization, you will play a critical role in ensuring customer satisfaction and delivering outstanding warranty services.Job SummaryThe Customer Service Specialist will be responsible for handling customer inquiries,...


  • Winnipeg, Canada Instafoil Specialties Full time

    **About Us**: We are a growing packaging group specializing in the production of high-quality boxes for a variety of industries. Our team is passionate about delivering top-notch products and services to our customers, and we are looking to expand by hiring a dedicated Customer Service and Order Processing Specialist. **Job Overview**: As a Customer Service...


  • Winnipeg, Manitoba, Canada Xerox Corporation Full time

    Xerox Corporation, a leading provider of office and production print technology, is seeking a Customer Service Specialist to join its team in Canada.Salary: $32,880 - $65,760 per year (annual base salary)Job Summary:We are looking for a highly skilled and customer-focused individual to manage our document management services. As a Customer Service...


  • Winnipeg, Canada Industrial Truck Service Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Access and process information - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Maintain records and statistics -...


  • Winnipeg, Canada Herd North America Full time

    Are you looking for an exciting opportunity that combines your sales expertise with exceptional customer service skills? HERD is looking for a Customer Service Representative to join our Team. You'll be the bridge between HERD and our clients, ensuring smooth interactions and efficient transactions. **Join us and be a key player in our growth and...


  • Winnipeg, Canada Future Transfer Co. Inc. Full time

    **Customer Service Specialist** **Location: 1 Warman Road, Winnipeg, MB** Our People Can Tell the Future. Maybe You Can Too. - **Who are we?**_ We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in...


  • Winnipeg, Manitoba, Canada Micro Tool & Machine Ltd. Full time

    About UsMicro Tool & Machine Ltd. is a globally recognized Tier 1 supplier, privately held, with over six decades of experience in designing and manufacturing CNC robotic-based machines, tools, and fixtures for the transformer manufacturing industry.Job SummaryWe are seeking an exceptional Customer Service Specialist to join our team in Winnipeg, Canada....


  • Winnipeg, Canada Gordon Food Service Full time

    _**Position Summary**:_ Product Specialist - for Fruits, Vegetables and Dairy category, is responsible for: - Providing sales support, product knowledge, guidance and training to the sales group while constantly improving their understanding of the produce and dairy industries. - Identify customer needs and provide options that meet their requirements to...