Service/warehouse Coordinator

3 months ago


Montréal, Canada GAV MGMT Full time

As the Service Coordinator Assistant you will coordinate between clients and service technicians. Responsibilities include receiving, staging, and dispatching equipment for the Technician team. The Service Coordinator Assistant will produce daily/weekly schedules as well as provide necessary documents/information in line with current workloads and due dates. The Service Coordinator will be responsible for answering calls and communicating with clients and internal teams. Responsible for updating customer web portals with up-to-date information.

**Responsibilities**:

- Prepare daily and weekly schedules based on priority and due dates
- Request availability from client
- Receive, stage, and dispatch equipment for technician team
- Schedule and dispatch service technician
- Maintain and update status of service tickets
- Plan workloads
- Track schedule fulfillment
- Build trust and productive relationships with clients, suppliers, and co-workers
- Escalate any issues in a timely manner

**Qualifications**:

- Bilingual an asset
- Drivers license an asset
- Customer service skills
- Ability to work in a team environment
- Multitasking skills
- Ability to resolve conflict and solve problems
- Excellent computer skills and aptitude to learn new software systems
- Excellent communication skills
- Excellent attention to detail skills
- Must be able to lift up to 40lbs.


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