Branch Operations Manager

3 weeks ago

Ottawa, Canada Xylem Full time

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

**The Role**:The Xylem Branch Manager is responsible for achieving and maintaining profitability of a Xylem service center through the management of daily operations and the delivery of exceptional customer service. The Branch Manager will ensure the highest standards in the attraction, recruitment and development of a world class team of service and operations professionals. The Branch Manager will be an integral part of a global organization with a brand recognition that represents the highest quality standards and overall customer satisfaction.

**Essential Duties/Principal Responsibilities**:

- Daily Operations_
- Plan, coordinate, schedule and control rental and sales activities to achieve the budgeted sales margins, income and expense goals.
- Manage labor, maintenance and repair costs while maintaining product quality
- Maintain and develop flexible, efficient and effective work flows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the branch. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.
- Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
- Develop strategy for increasing capacity within service center to support service and repair on multiple Xylem product lines.
- Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs.
- People Leadership_
- Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of; Respect, Responsibility, Integrity and Creativity.
- Promote and encourage a culture of teamwork employing best practices that benefits all employees.
- Assess each employee’s performance based on clearly communicated expectations and hold employees accountable for performance.
- Ensure the maintenance of a hazard-free work environment and safe operating. Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
- Participation in Xylem Watermark volunteer activities

**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification**:

- BA or BS Degree
- 5+ years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.
- Previous business management experience, including direct P&L responsibility.
- Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.
- Demonstrated ability to build and continuously motivate highly effective teams.
- Successful track record in managing budgets and/or P&L responsibility.
- Effective leadership, motivational, organizational and communication skills.
- General knowledge of the operation and maintenance of a facility.
- General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.

**We Offer You More Than Just “A Job”**
- Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allie

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